Randall Trombley

Randall Trombley Email and Phone Number

MANAGER CLIENT PROJECT/PROGRAM MANAGEMENT at Cisco @ Cisco
san jose, california, united states
Randall Trombley's Location
Walled Lake, Michigan, United States, United States
Randall Trombley's Contact Details
About Randall Trombley

Thoughtful, innovative Technology Leader with extensive experience in all aspects of Data and Voice Communication. Proven ability to develop and lead IT project and sales teams, leverage emerging technologies and implement solutions that exceed results and stakeholder expectations. Articulate and persuasive change agent with an outstanding reputation for leading highly visible, complex, and strategic quality programs.

Randall Trombley's Current Company Details
Cisco

Cisco

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MANAGER CLIENT PROJECT/PROGRAM MANAGEMENT at Cisco
san jose, california, united states
Website:
cisco.com
Employees:
91694
Randall Trombley Work Experience Details
  • Cisco
    Manager Client Project/Program Management
    Cisco Aug 2017 - Present
    Southfield, Michigan
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  • Cisco
    Program Manager
    Cisco Jun 2015 - Aug 2017
    Program Manager Responsible for successfully managing throughout the project lifecycle, multiple simultaneous global projects/programs within Commercial, State, Federal, and contractual guidelines. Ensure client solutions are supportable within design and solution framework of services and service level agreements. Develop project plans and matrix manages all internal, client, and vendor teams. Perform risk management and mitigation to ensure minimal impact to service delivery and… Show more Program Manager Responsible for successfully managing throughout the project lifecycle, multiple simultaneous global projects/programs within Commercial, State, Federal, and contractual guidelines. Ensure client solutions are supportable within design and solution framework of services and service level agreements. Develop project plans and matrix manages all internal, client, and vendor teams. Perform risk management and mitigation to ensure minimal impact to service delivery and milestone execution. Develop and maintain all client communications to include escalation, communication, issue, contract, resource, change, and design management. • Oversee project delivery throughout the entire project lifecycle from Initiation to closing, to include invoicing, within PMI methodology. Show less
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  • Gdh Consulting Inc.
    Program Manager
    Gdh Consulting Inc. Aug 2014 - Jun 2015
    Southfield, Mi
    Program Manager at Cisco Systems for GDH Consulting Inc.
  • Avaya Government Solutions
    Director Of Professional Services
    Avaya Government Solutions Dec 2012 - May 2014
    Southfield, Mi.
    • Managed one of the largest regions globally for Avaya Professional Services• Owned P&L responsibility for Government Professional Services business.Financial Results• Exceeded Professional Services sales and revenue commitments for federal business, surpassing forecasts and yearly quotas by 10%.• Improved delivery margins by 15% resulting in an additional $4.8M to business financial results.• Increased client satisfaction scores by 78% in 2013 as measured by customers’… Show more • Managed one of the largest regions globally for Avaya Professional Services• Owned P&L responsibility for Government Professional Services business.Financial Results• Exceeded Professional Services sales and revenue commitments for federal business, surpassing forecasts and yearly quotas by 10%.• Improved delivery margins by 15% resulting in an additional $4.8M to business financial results.• Increased client satisfaction scores by 78% in 2013 as measured by customers’ willingness to continue to purchase products and services.Technical Delivery• Managed Professional Services team charged with deploying unified communications (web collaboration, phone, video, conferencing, & email) contact center and data implementations for the U.S. government.• Built Advanced Solutions Architect team from scratch for U.S. government clients. • Redefined delivery and professional services model in Federal accounts, increasing margins by 15%.• Realigned individuals into strategic segments to create unique delivery teams, changing processes and procedures to deliver solutions, resulting in increased efficiency and bottom-line results.• Teams under direct responsibility included: Cyber Security, Intelligence, Implementation data and voice products (Unified Communications and Contact Center), Program/Project Management, Avaya Government Test Facility, Quality Assurance, Sales, Escalations, and Operations teams. Show less
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  • Avaya Government Solutions
    Quality And Escalation Management (Director, Technical Product Management)
    Avaya Government Solutions Apr 2011 - Nov 2012
    Southfield, Mi
    Global Leader for Avaya Government Solutions Quality Assurance organization. Demonstrated leader with extensive ability to problem solve in highly stressful, visible, and complex situations. Leveraged Lean, Six Sigma methodology to realize sustained organizational performance. Expert in delivering highly complex and visible IT products and services.• Responsible for proactive quality assurance, escalation management, reactive quality management, and development of new Professional… Show more Global Leader for Avaya Government Solutions Quality Assurance organization. Demonstrated leader with extensive ability to problem solve in highly stressful, visible, and complex situations. Leveraged Lean, Six Sigma methodology to realize sustained organizational performance. Expert in delivering highly complex and visible IT products and services.• Responsible for proactive quality assurance, escalation management, reactive quality management, and development of new Professional Services processes for commercialization within the US Government account base. • Organizational expert for failed project / services recovery immediately resulting in stabilization and stakeholder support while securing the project/program / services P&L.• Developed and managed an escalation program for Avaya Government, decreasing executive escalations by 100% over the course of one year.• Defined Government implementation quality practices with technical Unified Communications team, reducing implementation timeline from 16 months to 4 months, a 75% reduction in solution delivery timeframe.• Global team leader charged with defining best practices for implementation and maintenance LOB.• Developed partner / client Quality Program to measure client satisfaction through the Business Partner channel by defining an eSurvey process for in flight projects for Avaya partners.• Developed Quality Reporting System that leveraged data analytics of business applications allowing preemptive intervention. Show less
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  • Avaya
    Senior Technical Program Manager
    Avaya Nov 2008 - Mar 2011
    Southfield, Mi
    Program and Project Manager Responsible for successfully managing throughout the project lifecycle, multiple simultaneous global projects/programs within Commercial, State, Federal, and contractual guidelines. Ensure client solutions are supportable within design and solution framework of services and service level agreements. Develop project plans and matrix manages all internal, client, and vendor teams. Perform risk management and mitigation to ensure minimal impact to service delivery… Show more Program and Project Manager Responsible for successfully managing throughout the project lifecycle, multiple simultaneous global projects/programs within Commercial, State, Federal, and contractual guidelines. Ensure client solutions are supportable within design and solution framework of services and service level agreements. Develop project plans and matrix manages all internal, client, and vendor teams. Perform risk management and mitigation to ensure minimal impact to service delivery and milestone execution. Develop and maintain all client communications to include escalation, communication, issue, contract, resource, change, and design management. • Oversee project delivery throughout the entire project lifecycle from Initiation to closing, to include invoicing, within PMI methodology.• Deployed the second largest Unified Communications Project (Avaya Aura Conferencing) globally for a large international Telco. Final solution was comprised to support 91 application servers across four Central Offices, SIP with special applications deployed with 20,000 individual users of voice, web conference, video, and chat. Show less
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  • Avaya
    Senior Manager, Program Management
    Avaya Jan 2007 - Nov 2008
    Southfield, Mi
    Senior Manager responsible for a team of 19 individuals charged with managing $4.08M in annual revenue. Direct accountability for profitability, client satisfaction and on time performance.• Exceeded 2008 customer satisfaction target, scoring a 23.5-point spread against objective of 3 points• Collaborated with sales teams to proactively identify, secure, and book future practice engagements, securing a future revenue stream.• Establised solid relationships with key executives… Show more Senior Manager responsible for a team of 19 individuals charged with managing $4.08M in annual revenue. Direct accountability for profitability, client satisfaction and on time performance.• Exceeded 2008 customer satisfaction target, scoring a 23.5-point spread against objective of 3 points• Collaborated with sales teams to proactively identify, secure, and book future practice engagements, securing a future revenue stream.• Establised solid relationships with key executives within enterprise accounts including Campbell Foods, US Bank, Abbott Labs, and Bank of Montreal. Show less
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  • Siemens Communications
    National Implementation Manager
    Siemens Communications 1993 - 1998
    Southfield, Mi
    Managed cross functional Professional Services team responsible for implementing communication solutions for top 500 companies.Launched VISTA (Virtual Implementation Support Team Advantage) innovative approach to remote project delivery.
  • Rolm
    Implemention Manager
    Rolm 1982 - 1992

Randall Trombley Skills

Fixed Income Credit Risk Investment Banking Portfolio Management Equities Risk Management Hedge Funds Investment Strategies Credit Credit Derivatives Credit Analysis Financial Risk Cdo Capital Markets Finance Bonds Loans Derivatives Leveraged Finance Financial Modeling Securities Structured Products Corporate Finance Market Risk Financial Institutions Financial Markets Commercial Banking Trading Investments Fx Options Equity Derivatives Isda Syndications Structured Finance Financial Structuring Due Diligence Abs High Yield Securitization Valuation Alternative Investments Bloomberg Emerging Markets Asset Management Counterparty Risk Liquidity Risk Operational Risk Cds Basel Ii Options Avaya Professional Services Management Unified Communications Telephony Voip Managed Services Sip Telecommunications Contact Centers Customer Satisfaction Sales Ivr Lan Wan Pmp Troubleshooting Wan Wireless Project Management Cti Cloud Computing Avaya Technologies Voice Over Ip Wireless Technologies

Randall Trombley Education Details

Frequently Asked Questions about Randall Trombley

What company does Randall Trombley work for?

Randall Trombley works for Cisco

What is Randall Trombley's role at the current company?

Randall Trombley's current role is MANAGER CLIENT PROJECT/PROGRAM MANAGEMENT at Cisco.

What is Randall Trombley's email address?

Randall Trombley's email address is ra****@****fed.org

What schools did Randall Trombley attend?

Randall Trombley attended Central Michigan University.

What are some of Randall Trombley's interests?

Randall Trombley has interest in Science And Technology.

What skills is Randall Trombley known for?

Randall Trombley has skills like Fixed Income, Credit Risk, Investment Banking, Portfolio Management, Equities, Risk Management, Hedge Funds, Investment Strategies, Credit, Credit Derivatives, Credit Analysis, Financial Risk.

Who are Randall Trombley's colleagues?

Randall Trombley's colleagues are Aqib Hussain, Arielle Mcdowell, Lavinia Luca, Christopher Dresch, Janet Yuan, Gourhari Das, Lucas Lemes.

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