Currently teaching Business Ethics and Entrepreneurship

Course taught: Management Strategy (capstone course)

Course taught: Innovation and Creativity

Client Services Manager, Cloud and Managed Solutions• Appointed as account executive for largest Polycom Managed Service customer to maintain customer satisfaction during transition to a new, globally deployed telepresence solution. Successfully launched over 200 new endpoints while providing seamless service to customer and reducing monthly service costs by 80%.• Created and led monthly business reviews with customer executives to review performance metrics and business progress. Reports documented usage, incident details, issue trends, service credit analysis, and product upgrade schedules. Call success metrics consistently exceeded 98% target benchmark.• Managed new video endpoint and infrastructure roll outs and decommissions. Led cross-vendor teams to deliver complex managed telepresence solutions for numerous global corporations, totaling more than 700 endpoints.• Developed marketing plans with customer to drive usage of visual collaboration. Successfully increased utilization for largest customers to exceed industry standards.

Account Manager, HP Visual Collaboration Products / Halo Immersive Telepresence 2008 – 2011 • Account Executive for Halo Immersive Telepresence accounts representing Fortune 50 companies in electronics, pharmaceuticals, software, banking, chemicals, and others. In fiscal year (FY) 2010, my accounts delivered over 50% of all new Halo Studio installations for the Halo division, representing growth of 70% over FY 2009.• Created and presented utilization and success metrics at executive level. Initiated marketing programs, increasing utilization and optimizing customer investment.• Delivered training and launch planning to global executive teams and served as escalation point of contact, maintaining customer satisfaction.Business Development, Retail Photo Solutions 2006 – 2008 • Led alternative channel development for Retail Photo Solutions. VAR assessment and recruitment to deliver access to the independent store channel. Successfully developed business model and structured market test. Negotiated contract with support vendor.Worldwide Current Product Marketing for Digital Projectors 2003 – 2006 • Managed worldwide region teams to drive alignment on sales and margin goals. Managed products through life cycle. Supported regions with customer and press / analyst presentations in US, Europe, and Asia.Business Development, Wholesale Photofinishing 2002• Delivered strategic sales presentations to senior management at major US retailers. Recognized with membership in the HP President’s Club for Outstanding Sales Performance.Product Marketing:• Retail Photo Solutions, Printer Ink Supplies, Handheld Computers• Retail Channel Management: Calculators