Randa Ross Ed.D. Email & Phone Number

Charlotte Nc

At Charter Communications, I manage talent and performance development of 85 employees in the Shared Services Center, working to maximize productivity, retention, engagement, and satisfaction. Additionally, I oversee a centralized employee administration team. During my time with Charter/Time Warner, I led the post-merger conversion of multiple benefits administration programs during the integration process. As a result, I managed the onboarding of Charter and BrightHouse employees, owning responsibility for vendor relations, policy interpretation, benefit collections, and escalation resolution. At present, I manage a human resources benefits vendor portfolio with annual company spend of $87M+. My other contributions include leading recruiting, onboarding, and training of new hires, driving adherence to internal policies and department goals. Additionally, I liaise between Shared Services Center and Learning & Development to identify training opportunities and create employee training and procedural manuals for a wide-range of job profiles.Finally, I administer a companywide Education Assistant program as well as oversaw design, implementation, and interpretation of various human resources benefits programs. As part of that effort, I organize and lead annual campus employee benefits and vendor fairs to promote enrollment and participation.

In this role, I created a new member survey that was used to determine the effectiveness of the current ministry onboarding process and follow-up procedures. I also worked with church leaders on various projects to improve volunteer engagement and new member retention.

I provided HR services at Family Dollar, including administering the WOTC tax credit, contributing to an annual savings of $16M.

As a Store Sales Manager, I was responsible for recruiting, scheduling, interviewing, of all new employees as well as processing new hire paperwork and communicating company rules, salaries and benefits. Additionally, I converted new locations from their former organizational structure to new organizational structure through staffing, training, product selection and sales. (as result of AT&T acquisition of Windstream wireless locations) My contributions include: ✓Maintained employee retention to below company standards by selecting quarterly subject matter experts to increase responsibility and ownership in location✓Evaluated employee statics to gather strength and weakness and used information to determine area of business best for employee. Based on strengths employees were retained or transitioned to positions better suited to their strengths. ✓Trained staff members on product knowledge, competitive knowledge and the differences between brands. Position-aligned employees and cross-trained to assume additional roles and responsibilities when the need arose. ✓Completed yearly formal A&D evaluations on each employee, consisting of yearly quota, areas of development/opportunity, areas of strengths/ achievements and adherence to company policies and procedures✓Analyzed monthly metrics and created improvement plans based on results. Assisted employees through daily/weekly coaching sessions.

Gradaute Certificate, Executive Coaching

Doctor Of Education (Ed.D.), Organizational Leadership

Thesis: Improving Ministerial Effectiveness in a Multi-site Church

Masters Of Science, Management And Leadership

Final Project: Applying Adult Learning Techniques to Support Learning & Career Transitional Growth within a Non-Profit

Ba, Political Science