Randa Ross Ed.D.
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Randa Ross Ed.D. Email & Phone Number

Director, Customer Success at Accolade, Inc. at Accolade, Inc.
Location: Charlotte, North Carolina, United States 7 work roles 4 schools
1 work email found @accolade.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email r****@accolade.com
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Current company
Accolade, Inc.
Role
Director, Customer Success at Accolade, Inc.
Location
Charlotte, North Carolina, United States
Company size
998 employees

Who is Randa Ross Ed.D.? Overview

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Quick answer

Randa Ross Ed.D. is listed as Director, Customer Success at Accolade, Inc. at Accolade, Inc., a company with 998 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at accolade.com and a matched LinkedIn profile for Randa Ross Ed.D..

Randa Ross Ed.D. previously worked as Director, Customer Success at Accolade, Inc. and Sr. Manager, Customer Success at Accolade, Inc.. Randa Ross Ed.D. holds Gradaute Certificate, Executive Coaching from Queens University Of Charlotte.

Company email context

Email format at Accolade, Inc.

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*@accolade.com
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Profile bio

About Randa Ross Ed.D.

I'm a dynamic and personable professional with a track record of excelling in managing human resource operations and account management. Currently serving as the Director of Customer Success at Accolade, I ensure contractual obligations are not just met but exceeded, with a focus on delivering top-notch whole-person quality care to achieve the highest customer satisfaction. In my previous role as an HR Manager at Charter Communications, I successfully led the post-merger conversion of numerous HR projects and administration programs. My daily responsibilities included overseeing ancillary benefit programs and vendor relationships, generating various HR reporting deliverables, and managing HR Shared Services Center call and quality metrics.On the academic front, I hold a Doctorate of Education in Organizational Leadership from Gardner Webb University, a Master’s in Management and Leadership from Montreat College, and a graduate certificate in Executive Coaching from Queens University of Charlotte.

Listed skills include Leadership, Interviews, Conflict Resolution, Powerpoint, and 5 others.

Current workplace

Randa Ross Ed.D.'s current company

Company context helps verify the profile and gives searchers a useful next step.

Accolade, Inc.
Accolade, Inc.
Director, Customer Success at Accolade, Inc.
plymouth meeting, pennsylvania, united states
Website
accolade.com
Employees
998
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Company profile
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7 roles · 21 years

Randa Ross Ed.D. work experience

A career timeline built from the work history available for this profile.

Director, Customer Success

Current
Accolade, Inc.
Dec 2023 - Present

Hr Manager, Shared Services Center

Charter Communications

Charlotte NC

At Charter Communications, I manage talent and performance development of 85 employees in the Shared Services Center, working to maximize productivity, retention, engagement, and satisfaction. Additionally, I oversee a centralized employee administration team. During my time with Charter/Time Warner, I led the post-merger conversion of multiple benefits.

2012 - Mar 2021

Consultant

The Park Church

In this role, I created a new member survey that was used to determine the effectiveness of the current ministry onboarding process and follow-up procedures. I also worked with church leaders on various projects to improve volunteer engagement and new member retention.

2015 - 2018 ~3 yrs

Hr Administration Specialist

Family Dollar

I provided HR services at Family Dollar, including administering the WOTC tax credit, contributing to an annual savings of $16M.

2011 - 2012 ~1 yr

Store Sales Manager

At&T

As a Store Sales Manager, I was responsible for recruiting, scheduling, interviewing, of all new employees as well as processing new hire paperwork and communicating company rules, salaries and benefits. Additionally, I converted new locations from their former organizational structure to new organizational structure through staffing, training, product.

2005 - 2011 ~6 yrs
Team & coworkers

Colleagues at Accolade, Inc.

Other employees you can reach at accolade.com. View company contacts for 998 employees →

JS Janine Smith Janine Smith Colleague at Accolade, Inc.Marcus Hook, Pennsylvania, United States, United States View → DE Douglas Ellis Douglas Ellis Colleague at Accolade, Inc.Phoenixville, Pennsylvania, United States, United States View → BB Brittany Bradley Brittany Bradley Colleague at Accolade, Inc.Pottstown, Pennsylvania, United States, United States View → DH Danika H. Danika H. Colleague at Accolade, Inc.Raleigh-Durham-Chapel Hill Area, United States View → SF Stacy Frater Stacy Frater Colleague at Accolade, Inc.Greater Minneapolis-St. Paul Area, United States View → MF Meredith Fiebiger Meredith Fiebiger Colleague at Accolade, Inc.Scottsdale, Arizona, United States, United States View → KF Keanna Fletcher Keanna Fletcher Colleague at Accolade, Inc.Houston, Texas, United States, United States View → SC Sydney Charles Sydney Charles Colleague at Accolade, Inc.Ambler, Pennsylvania, United States, United States View → SD Stevens Donna Stevens Donna Colleague at Accolade, Inc.Phoenixville, Pennsylvania, United States, United States View → AR Antoinette Robertson Antoinette Robertson Colleague at Accolade, Inc.Chapel Hill, North Carolina, United States, United States View →
4 education records

Randa Ross Ed.D. education

Doctor Of Education (Ed.D.), Organizational Leadership

Gardner-Webb University

Thesis: Improving Ministerial Effectiveness in a Multi-site Church

Masters Of Science, Management And Leadership

Montreat College

Final Project: Applying Adult Learning Techniques to Support Learning & Career Transitional Growth within a Non-Profit

FAQ

Frequently asked questions about Randa Ross Ed.D.

Quick answers generated from the profile data available on this page.

What company does Randa Ross Ed.D. work for?

Randa Ross Ed.D. works for Accolade, Inc..

What is Randa Ross Ed.D.'s role at Accolade, Inc.?

Randa Ross Ed.D. is listed as Director, Customer Success at Accolade, Inc. at Accolade, Inc..

What is Randa Ross Ed.D.'s email address?

AeroLeads has found 1 work email signal at @accolade.com for Randa Ross Ed.D. at Accolade, Inc..

Where is Randa Ross Ed.D. based?

Randa Ross Ed.D. is based in Charlotte, North Carolina, United States while working with Accolade, Inc..

What companies has Randa Ross Ed.D. worked for?

Randa Ross Ed.D. has worked for Accolade, Inc., Charter Communications, The Park Church, Family Dollar, and At&T.

Who are Randa Ross Ed.D.'s colleagues at Accolade, Inc.?

Randa Ross Ed.D.'s colleagues at Accolade, Inc. include Janine Smith, Douglas Ellis, Brittany Bradley, Danika H., and Stacy Frater.

How can I contact Randa Ross Ed.D.?

You can use AeroLeads to view verified contact signals for Randa Ross Ed.D. at Accolade, Inc., including work email, phone, and LinkedIn data when available.

What schools did Randa Ross Ed.D. attend?

Randa Ross Ed.D. holds Gradaute Certificate, Executive Coaching from Queens University Of Charlotte.

What skills is Randa Ross Ed.D. known for?

Randa Ross Ed.D. is listed with skills including Leadership, Interviews, Conflict Resolution, Powerpoint, Team Building, Microsoft Office, Effective Coaching And Leadershiptraining, and Employee Retention Training.

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