💡 Highlights of Qualification:• Six years experience as a Traffic Agent and Ground Operation Agent in Aviation. • A highly skilled in Passenger Handling/Check-In / Lost And Found Department / Deplaning and Boarding Procedures. • Gained experience in problem-solving and conflict-resolution techniques.• Experienced in Flight Operation Process. • Well Coverage of All Administrative Tasks. • High Level of Accuracy and pointing Details. • High Level of Customer Service. • Certified by the Egypt Air Training Centre. • Observing any potential security threats such as dangerous goods.• Well coverage of immigration and customs regulations. • Knowledge of office management systems and procedures• Exhibited excellent organizational skills when managing multiple projects at once. • Demonstrated ability to work independently and make decisions quickly under pressure.• Organize and schedule appointments.• Plan meetings and take detailed minutes.• Assist in the preparation of regularly scheduled reports.• Handle administrative requests and queries from senior managers.• Arrange travel and accommodations.• Perfect in getting with people of all ages.• Utilized effective time management strategies to ensure timely completion of tasks.💼 Career History & Experience:♦️SS AIR AVIATION GROUND SEVICES & LOGISTICS (2009-2015)-Ground Traffic Agent 2009-2014 (Hurghada International Airport)-Ground Operation Agent 2014-2015 (Cairo International Airport)♦️MODERN PRIVATE SCHOOL, UAE (2017-2018)-Administrative Officer📜 Certificates and Courses:• 2012 Passenger Handling (Egypt Air)• 2014 Aviation Security (Egypt Air)• 2014 Dangerous Goods Regulations (Egypt Air)• 2014 Core, Customer and Flight Service Training on iPort DCS (S.S.Air Aviation)• 2016 Understanding IELTS (futurelearn.com) British Council• 2016 IELTS (International English Language Testing System), British Council, UAE • 2021 Digital Marketing (Udacity) • 2023 Online Training Courses (yanfaa.com)
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Aviation Ground Operation SpecialistPrfd Handling Jan 2024 - PresentCairo, Egypt -
Administrative AssistantModern Private School Apr 2017 - Apr 2018Abu Dhabi Emirate, United Arab Emirates• Administrating databases of teachers and students.• Acting as the point of contact for all teachers and students, providing administrative support and managing their queries.• Preparing regular reports and organizing the school records.• Distributing and storing correspondence (e.g., letters, emails, and packages).• Updating and maintaining school policies and procedures.• Greeting visitors and providing general information about the school admission.• Developing… Show more • Administrating databases of teachers and students.• Acting as the point of contact for all teachers and students, providing administrative support and managing their queries.• Preparing regular reports and organizing the school records.• Distributing and storing correspondence (e.g., letters, emails, and packages).• Updating and maintaining school policies and procedures.• Greeting visitors and providing general information about the school admission.• Developing proficiency in utilizing computer applications such as Microsoft Office Suite to generate reports and revise documents.• Developed and maintained filing systems for teachers' documents and students’ records.• Updating internal databases with new teachers' and students’ information and documents.• Establishing professional and collaborative working relationships with company associates and external parties.• Managing school supplies inventory by reviewing inventory to determine stock levels, forecasting office supply needs, and placing and processing orders for school supplies.• Establishing professional and collaborative working relationships with school associates and external parties. Show less -
Ground Operation AgentSsair Aviation Services Oct 2014 - Aug 2015Cairo• Establish and implement an operational plan to minimize irregularities.• Ensure all aeroplanes operated in line with the company policies and procedures.• Coordinate with CAA and ATC in order to assure full support of air field management to deliver high level of customer service.• Provide required administrative tasks.• Review of all Operators complaints autonomously and solve it.• Monitor and supervise the daily operations performance of the outstations.• Ensure the… Show more • Establish and implement an operational plan to minimize irregularities.• Ensure all aeroplanes operated in line with the company policies and procedures.• Coordinate with CAA and ATC in order to assure full support of air field management to deliver high level of customer service.• Provide required administrative tasks.• Review of all Operators complaints autonomously and solve it.• Monitor and supervise the daily operations performance of the outstations.• Ensure the flow of the information between the Operator and concerned stockholders (i.e. Outstations or CAA).• Comply with all relevant safety, security m quality, health and environmental procedures to assure a healthy and safe work environment.• Keep a record of all flights and services.• Arrange fuel signals with contracted fuel suppliers.• Handle Flight security clearance/permits.• Handle and arrange ground services for the cargo, VIP and private flights.• Handle catering services for flights.• Provide additional services (i.e. HOTAC, Crew Visa, and crew transfers)• Create company operation manuals.• Managing the Lost and Found department.• Liaise with the quality control department to ensure best service delivery.• Receive the information about current flights and items need to be followed from previous person on duty, and follow them up. Show less -
Ground Operation AgentSsair Aviation Services 2009 - 20152014
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Passenger Traffic AgentSsair Aviation Services Sep 2009 - Sep 2014Hurghada International Airport (Hrg)• Coordinate with the CCO (Control Center of Operation) regarding all related required information and flight status.• Handle Check-in and boarding process and procedures.• Coordinate with the ramp agent for all necessary duties (i.e. Crew documents, Flight reports, PIL, etc….)• Liaise with the ground handling agents in order to insure a smooth passengers and ramp duties.• Handle special needs passengers to assure high level of comfort (i.e. HDCP, WCHC, MUTE, etc…)• Dealing… Show more • Coordinate with the CCO (Control Center of Operation) regarding all related required information and flight status.• Handle Check-in and boarding process and procedures.• Coordinate with the ramp agent for all necessary duties (i.e. Crew documents, Flight reports, PIL, etc….)• Liaise with the ground handling agents in order to insure a smooth passengers and ramp duties.• Handle special needs passengers to assure high level of comfort (i.e. HDCP, WCHC, MUTE, etc…)• Dealing with the delayed and cancelled flights• Public Announcements• Generate flight reports for HQ and Airport Authorities.• Handling Claimed and unclaimed checked baggage• Handling special requests raised by the Operator• Filling all flight documents in soft and hard copies Show less
Randa Younis Education Details
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Acceptable -
2004 . Ain-Shams UniversityAl-Alsun College German Department
Frequently Asked Questions about Randa Younis
What company does Randa Younis work for?
Randa Younis works for Prfd Handling
What is Randa Younis's role at the current company?
Randa Younis's current role is Ground Operation Officer - Aviation.
What schools did Randa Younis attend?
Randa Younis attended Ain Shams University, 2004 . Ain-Shams University.
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