Rand Bruno Email & Phone Number

Utah, United States

- Educate and empower clients on the functionality and tools available to them on the DirectScale platform- Work with developers to triage and fix bugs- Write SQL queries for both internal and client use- Respond to incoming technical questions and requests

Draper, UT

• Promoting and educating sellers as a Subject Matter Specialist for eBay’s Global Shipping Program
• Strategically helping sellers develop solutions to increase GMV and NET Sales by 15% by enabling their items to be reachable by millions of more buyers worldwide
• Identify adoption barriers seller are experiencing and address them through consultative selling
• Provide guidance to eBay’s Seller facing tools, and act as a consultant for efficient use of these tools
• Efficiently record relevant customer interactions in CRM and other systems
• Troubleshoot seller complaints with the account or with using the Global Shipping Program

Lehi, Utah

• Work cross-functionally with all departments managing projects and ensuring they are done on time and within budget
• Negotiate with vendors to get the best quality and price on projects
• Built distributor support department and created policies, hired and trained all support team members
• Sounding board for distributors on how to help and improve the relationship between them and corporate
• Provide training over the phone, online or in person with the field leadership and new prospects
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals

Fort Worth, TX

• Managed the top 10 customer accounts with an annual revenue of $11 million cultivating strong customer relations
• Increased gross profit margins from 13% to 18.5% annually through process improvement and training
• Achieved 130% of monthly sales goals every month of employment
• Sold transportation solutions to customers to assist in their freight needs
• Oversaw the daily planning, coordination of all shipments including, scheduling, tracking and negotiations
• Negotiate transportation rates with customers and carriers to maintain high margins