I am part of a team that is primary point of contact for our customers. I am part of organising the team on a daily basis.Chasing outstanding debtInvoice restaurantsInvoicing National AccountsRegistering incoming paymentsUpdating our CRM toolCold callingResolving and compensating restaurantsGrowth CallsMaking Operational proceduresProcedural Reports for the company

I am the day to day advisor for internal communication teams across the UK and working alongside providers such as O2 and EE. Liaising with all clients to respond needs involving mobile phones and internet connections.Managing correspondence between network providers to meet client needs. Placing new orders through electronic portals and reporting on progress.Managing budgets and calculations for client and internal resources and orders. Organising and updating databases… Show more I am the day to day advisor for internal communication teams across the UK and working alongside providers such as O2 and EE. Liaising with all clients to respond needs involving mobile phones and internet connections.Managing correspondence between network providers to meet client needs. Placing new orders through electronic portals and reporting on progress.Managing budgets and calculations for client and internal resources and orders. Organising and updating databases of devices and employees.Training new team members on systems and processes.Working alongside team members to process incoming phone enquiries. Reporting back to senior team members on client updates. Show less

• Customer service• Making outbound calls to discuss car claims• Assessing the claims to see which party is at fault• Calling customers and Third parties• Working on the claim database of the insurance company• Making a decision on who is at fault and I the customer will pay excess• Policy described to customer if they are unsure• Complaints of customers dealt with • Customers vehicle organized to go to a repairer

• Handling cash appropriately• Balancing the cash for external accounts• Appropriate administration to ensure the cash balances• Enhanced skills in numeracy and literacy

I worked my way up from clerical assistant in this company to an Assitant Underwriter. I developed on many skills with how to deal with brokers and how insurance worked. I enhanced the oral and verbal skills. I did alot of work on spreadsheets. I added new business to the system and added vehicles for one specific broker. I also did adjustments on the policies when they came into the company.