Randeep Singh Email & Phone Number

Tracy, Ca, Us

Livermore, Ca, Us

San Francisco, California, Us

Fremont, California, Us

Alpharetta, Georgia, Us

San Francisco, Ca, Us

Installed, troubleshot, and repaired sophisticated communication systems utilizing an engineering background, successfully completing installations within the expected timeframeDevised solutions to complex customer challenges related to the operating systems and hardware, significantly improving customer satisfactionConfigured and maintained networks, effectively achieving a 100% uptime rateConducted site surveys and programming activities, promptly resolving customer issues with a 100% accuracy rateDesigned, configured, and secured wireless networks utilizing software-defined radios, ensuring data privacy and integrityDocumented customer issues and resolutions for future reference, ensuring a streamlined workflow completionProvided exceptional technical support and training to customers on systems and operations, considerably boosting customer satisfaction and ensuring smooth operationsCollaborated with customers to develop system and hardware specifications, resulting in improved customer outcomes

Coordinated and managed many projects from initiation to closure, ensuring timely completion within budget and scopeMaintained and administered IT infrastructure, including hardware, software, and network systems, to ensure smooth operations and maximum uptimeCommunicated with internal teams, external vendors, and clients to coordinate project activities and provide updates on the progressCreated and maintained project documentation, such as project plans, status reports, meeting minutes, and other project-related documentationResolved technical issues related to hardware, software, and network systems, and provided technical support to end-usersAssisted in the creation and management of project budgets, ensuring that all project-related expenses were properly tracked and reportedIdentified areas for process improvement and implemented changes to increase efficiency and productivity

Collaborate with clients and Vendors to Oversee the sales process.Work with senior team members to identify Marketing strategy and new market opportunitiesMaintain fruitful relationships with clients and address their needs effectivelyManaged budgets by creating Invoices for clients and vendors and creating payroll tasks.Keeping track of transactions and financial reports via Quickbooks. Manage office documentation and communicating using Emails/phone calls.Coordinating meetings and site visits.

Toronto, Ontario, Ca

Resolve technical issues in a timely and efficient manner, working with other technical teams or vendors to find a resolution.Document technical support interactions in a customer relationship management (CRM) system to track issues and resolutions and provide insights for future support interactions.Update technical support documentation, such as user manuals, knowledge base articles, and troubleshooting guides.Collaborate with other teams, such as software development or network engineering, to ensure that technical issues are resolved in a timely manner.Identify and report trends in technical issues to improve processes and procedures.

Johannesburg, Gauteng, Za

Collaborate with clients to identify issues with servers and workstations.Design and engineer networks.Build and troubleshoot hardware equipment.Played an integral role in a DNS server migration project.

Oversaw the development and testing of new releases of websites.Initiated Outlook changes, color schemes, and CSS development using DevExpress tools.Addressed/resolved functionality and Outlook-related issues.Assumed accountability for security aspects of the website.Utilized Extranet and JIRA tools to view and report project-related details.