Randeep Kaur Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Shape & lead a portfolio of high-priority strategic transformation initiatives, to drive step-change innovation in infrastructure, operations, and automation in line with the Firm's aspiration to become impact partners to the clients• Deliver high impact transformational & strategic projects to enhance the tech footprint & enable new/expanded client impact• Build strategic frameworks, repeatable recipes, scalable operations, and expand our technology/ impact footprint• Be a thought partner to the senior leadership team of the Firm to problem solve, becoming sought out for distinctive knowledge and problem-solving acumen• Shape and lead complex, cross-functional initiatives to implement process standardizations, operational excellence & tech advancement across our managed solution portfolio• Orchestrate & prioritize a portfolio of strategic initiatives/projects or topics that are critical to the Firm’s transformation agenda, working closely with peers among functional leaders. Ensure that clear and explicit priorities are agreed upon for all major initiatives.• Shape operating model and ensures continuous improvement and adherence to global processes that impact the operations (e.g. ways of working, incident management, problem management, change management, governance & reporting, etc.)• Drive and own definition of actionable projects and work plans that attain strategic transformation goals• Engage with leadership across the Firm to deliver creative and effective solutions to complex problems. Shapes and lead complex & cross-functional initiatives to drive process standardizations, operational excellence & tech advancement• Facilitate cross-functional and cross-cell cooperation on other top priorities and topics as needed, including, promotion of best practices across cells• Drive team’s health initiatives like diversity, Women in Tech, building communities etc. while acting as a mentor and coach for colleagues

London, England, United Kingdom

• Lead and grow a global team of Managers and technical services across multiple offices• Design policies and implemented technology innovations to enable high-quality customer satisfaction and operational efficiency of the team• Shape roles, existing operating model & engagement structure to enable a focused approach, enhanced improvements, and drive automation activities to deliver improved business outcomes and efficiencies• Influence senior partners/stakeholders and deliver key strategies to transform user journeys by establishing effective processes • Continually & proactively look for opportunities to drive new initiatives, new strategies, or a service improvement to drive impact across the Firm• Transforming user journeys by implementing ITIL processes and best practices to reduce the wait time & automate triaging of requests from one team to another• Ensure strong reporting capability on performance, understanding and communicating the story through robust KPIs and data visualizations• Lead cross-functional capabilities, collaborate and build strong working relationships with operations and product teams• Gather requirements, build roadmaps, and shape the vision of the technical services team. Build business cases that translate pain points into actions to deliver strategic change and transformation

London, United Kingdom

• Developed successful partnerships to create strategic business opportunities, service adoption & expansion• Manage the portfolio of solutions across the firm (building capabilities, establish trust-based client relationships, problem solving, infrastructure planning, service management, budgeting & capacity planning)• Manage strategic relationships between internal teams and partner vendors• Manage million dollars budget, service contract negotiation, service delivery and cost optimisation• To enable standardisation of solutions, designed/implemented processes and framework to outline rules of engagement & enable standard ways of working• Collaborate & coordinate with CxO level partners/stakeholders, product engineering, platform, infrastructure & security team to roll-out products (from developing a strategy/ gaining executive buy-in, to design/build & launch)• Manage and drive technology programs across solutions (migration of applications to the cloud, enhancing products by implementing new technologies, driving organisational changes and more)• Focus on operational service excellence to ensure best and timely service to clients• Identify key opportunities and build capabilities to implement and sustain an impact• Continually seek new opportunities to improve solutions and services

London, United Kingdom

• Design strategy, implement knowledge models, processes, policies and best practices to broaden client impact• Build capacity to drive client impact via knowledge, assets, reach or people• Lead inclusive and creative problem solving. Formed a Continual Improvement Board to convert complex concepts & processes into automated and integrated tools and processes• Encourage collaboration & innovation, improved knowledge practices, and culture through enabling technology• Continually review, challenge, revise and implement changes to technology reporting to provide maximum insight into company performance and to ensure the strategic alignment and transparency of data across the organisation• Understand, influence and anticipate client demand for services/products or internal IT demand for resources. Accordingly priortise, manage & drive product and project deliveries to current and pipeline clients• Identify and assess the risk to supply and demand variability and identify opportunities to manage and mitigate risk

London, United Kingdom

• Developed and implemented continual service improvement programs by applying both lean six sigma methodology and ITIL best practices underpinned by reporting data & analysis to target key must-win clients• Developed, lead, manage and implemented an organization-wide strategy which delivers measurable and sustainable improvement in productivity, cost, quality & service• Continually align service portfolio with current and future business needs. Design changes and services that add value to the customer

Gurgaon, India

• Here, I had the opportunity of working in a world class operations center. We ensured the highest practical system availability, performance and quality 24/7 across Aon and 5500+ stakeholders under competencies like incident, problem and change management• Played a pivotal role in transitioning processes (Incident, Problem & Change) from Hewitt to AON after the acquisition. Emphasis was on IT cost reduction and increase resource allocation

Gurgaon, India

Incident ManagementChange ManagementProblem ManagementAccess ManagementProject Coordination

Gurgaon, India

Customer ServiceTechnical Service AnalystClient Management

Post Graduate Diploma In Operational & Business Administration

Bachelor'S Of Commerce (Honors), Operational Management, Micro Economics, Accounting, Business Studies & International Business & Law