Randeep Sohal Ba (Hons) Email & Phone Number

Perivale, Greater London, United Kingdom

Respond to incoming enquiries in a timely, efficient and professional manner ensuring all enquiries are acknowledged within 2 hours.Log all new enquiries and future case details on the Harrison Associates Database.Take responsibility for allocating new enquiries to Associates with the correct experience.Liaising with the case manager/expert to find out their capacity and availability to be put forward for assessments.Create estimate and submit fee quotes to referrers along with case manager/experts CV and company terms and conditions.Maintain progress of each case from enquiry stage up until initial appointment. Follow up quotes to see if Solicitor/Insurer looking to instruct case manager/expert to conduct report.Once instruction received, set up appointment for assessment with the client/claimant. Produce appointment letter, acceptance letter for referrer, fee letter for case manager/expert.Participate in case manager/expert availability meeting. Discuss any issues in regard to allocations and cases.Attend business development meetings to look at ways to promote the business. Represent the company at external events as necessary.Take minutes for meeting as and when required.Providing customer feedback to management to help the company tailor its services accordingly.Once case management/expert reports have been completed, produce monthly reports and contact Solicitors/Insurers to see if they wish to convert their instruction into future case management for the case manager.Cover for other members of the Customer Liaison Team in their absence.First Aider until January 2023.

Greenford, Greater London, United Kingdom

Greenford, England

Being first point of contact for corporate and retail clients by phone, email and in person.Processing enquiries and bookings.Verifying client documentation in accordance with insurance requirements.Closing contracts upon return of vehicle.Dealing with customer complaints to do with vehicle issues/damages.Processing payments.Acting as the Business Development Executive for the company promoting the business locally.Producing monthly reports.Manages the sales officeOrganising deliveries and collection and assisting when short staffed.Sourcing vehicles for fleet and selling vehicles when required.

Being the first point of contact for new and existing clients, in person, by telephone and via email.Administrating bookings from start to finish.Updating and maintaining the company vehicle databaseMaking sure client documentation is correct before issuing vehicles.Solely responsible for the issuing and return of vehiclesCalculating any closing charges to clients upon return of vehicles.Building excellent client relationships.Up selling vehicles whether on self-drive hire or chauffeur hire.Processing payments from clients.Actively promoting new and existing services to hotels, concierges, corporate businesses and successfully winning new business contracts for SignatureProducing monthly statements of jobs.Assisting in promotional events such as exhibitions and open days.Assisting in organising Signature’s new branding launchManaging my own workload effectively and efficiently.Leading the Chauffeur Team since October 2012 including invoicing chauffeur hires for corporate accounts.Dealing with customer complaints.Handling all vehicle claims.

Ba, Events Management

Diploma, Accounting And Finance