Randel Russo Email & Phone Number

United States

Pool service and repairs

Recommend services and quotes prices, prepares accurate work orders for customersDevelop and implement strategies to increase revenueMaintain effective relationships with customers and dealer personnelOversee inventory, store opening and closing and evening store report Assist in store operations: Maintain inventory, generate end of day sales report, and oversee store opening and closing proceduresMarket and promote store merchandiseAssist in supervision, training and development of Tire Service Advisors and Tire TechniciansHandle customer satisfaction and complaints Instruct team members on development and service prioritiesOversee shop operations and service time efficiency Motivate, coach, and counsel team members to maintain cohesive work environment

Received customer purchase orders for reviews and ensured meeting of finance standards Ensured completion of renewal process for contracts up to $50,000 Negotiated company legal terms and conditions including Performed background checks and certificate of insurance of customers and vendorsAnalyzed contract and purchase order forms for changesManaged and tracked all customer interactions using Service Desk databaseAssisted customers, field service engineers, sales representatives and credit department personnel regarding service agreement pricing, inquiries and problems/complaints, etc.Investigated past due invoices and problems situations Procured computer equipment for 6,000 employees Managed and renewed all domain names for the company website Trained accounts payable department on technical proceduresAnalyzed contract and proposals for pricing changes, renewal risks and opportunities

Diploma, General

For Associate Of Arts, General Education