Owner and Technical Consultant-----------------------------------------------If it can be done with a computer, we can make it happen. We specialize in custom programming and custom web development solutions.- Web and Application Automation- API deployment and/or integration- LLM, Image, and Audio AI development and integration- Web hosting and management- Linux administration- Technical Support

-Man phones to assist clients with issues ranging from simple desktop support to Linux server issues.- Remotely do daily maintenance and updates for windows and Linux workstation and servers for clients.- Monitor system and backup reports daily.

Responsible for on-air product for stations under the Elko Broadcasting Co.'s ownership. This includes quality control of production, studio engineering, and operations and procedures.

On-air duties both live and voice trackedCoordination with Networks and VendorsMonitor Content of Ruby Radio programmingMonitor other aspects of radio operations for Ruby Radio cluster

• Responsible for building On-Air studio to handle EWTN Network Broadcast, Local Broadcast and Production• Responsible for integrating all current equipment into audio chain as well as making recommendations and purchases for additional equipment• Design of studio workspace and implementation of this design• Assist with planning and initial production of Station imaging and show elements

• Case ownership of customer issues related to the Visual Matrix Property Management System.• Directly assisted customers via remote control software as well as verbally assisting them with cabling issues across the telephone.• Responsible for detailed reporting of customer issue, prompt research and solutions for said issues, and continued high level of customer service through out the entire process.• Responsible for training of floor technicians of new and existing products, policies and procedures• Development of new software utilities to assist other technicians with the job duties.• Development of new deployment of the remote client portion of the Visual Matrix PMS software.• Development and Implementation of routines to make existing software code base compatible with new Microsoft operating systems, including Vista and Windows 7.

• Case ownership of top tier escalations of customer issues related to the Xbox and Xbox360 consoles.• Worked as a customer advocate between Microsoft product groups and repair service center.• Responsible for detailed reporting of customer issue, prompt research and solutions for said issues, and continued high level of customer service through out the entire process.• Responsible for training of floor technicians of new and existing products, policies and procedures• Responsible for testing of new policies and procedures to be used by the rest of the Xbox support teams, as well as providing feedback and suggestions for improvement for new or existing polices and procedures.

• Responsible for fielding calls from consumer DSL users and assisting with a variety of troubleshooting including internet connectivity, email, and web browsing• Frontline customer care duties including dealing with consumers in an empathic and professional manner• Proper logging, coding and tracking of consumer issues to ensure a high quality of service and a first call resolution standard

• Plan, Prep, and Execute 4 hour airshift during Morning Drive Time • Responsible for all work flow and tracking of production of commercial matter and public service announcements including assignment of and verification of completion of production• Daily production of commercial matter and public service announcements, including production via Cool Edit Pro and placement to cart inside of BSI/Simian• Responsible for all corporate IT duties, including maintenance and upgrade of PCs used for on-air/production and sales related tasks, network troubleshooting and general PC support for staff• Developed automation computer program to automate verification, download, audio conversion, audio enhancement, BSI/Simian tagging, and local upload of news and sports feed from the web without human interaction.

• Plan, Prep, and Execute 4 hour airshift during Afternoon Drive Time • Review new music for content and format fit and maintain relationship with music labels and promoters• Daily production of commercial matter and public service announcements, including production via Cool Edit Pro and placement to cart inside of Audio Vault• Responsible for corporate network development and deployment as well as general PC maintenance and upgrade, internet connectivity and email issues, and computer system troubleshooting• Developed interface between Audio Vault and MusicMaster scheduling software for music log integration

• Development of a deployment scheme for our client/server applications using InstallShield Developer 7/8 and InstallScripting. • Development of Database plug-in style tools for our existing products using Visual Basic and Microsoft SQL server 7 & 2000.