Customer Account Manager
Current-Developed trusting relationships with 14 corporate accounts including the world’s fourth largest conglomerate, with an estimated market value of more than $130,000,000,000-Utilized Microsoft Excel to categorize previous budget reports into a detailed pivot table to develop an improved financial strategy-Prepared detailed reports, tracking progress of accounts, including the world's largest airline alliance with an annual revenue of $45,000,000,000-Performed audits of customer… Show more -Developed trusting relationships with 14 corporate accounts including the world’s fourth largest conglomerate, with an estimated market value of more than $130,000,000,000-Utilized Microsoft Excel to categorize previous budget reports into a detailed pivot table to develop an improved financial strategy-Prepared detailed reports, tracking progress of accounts, including the world's largest airline alliance with an annual revenue of $45,000,000,000-Performed audits of customer accounts to ensure accuracy of data entry.-Implemented feedback loops between customers and the organization in order to improve service and quality-Provided customer service to existing clients by responding to inquiries and resolving complaints.-Developed relationships with customers through proactive communication and follow-up activities.-Listened to customer needs to identify and recommend best products and services-Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements-Conferred with upper management to offer feedback on operations and promotions based on customer preferences and purchasing habits Show less