Richard Anderson Email & Phone Number

Cleveland, Ohio, United States

• Spearhead the development and optimization of domain APIs, driving product strategy and ensuring alignment with organizational goals.
• Collaborate with offshore development teams to coordinate workflows, monitor progress, and maintain high-quality standards.
• Utilize JIRA to manage the product backlog, conduct sprint planning, and track progress.
• Document product requirements and technical specifications in Confluence, ensuring clear communication across teams.
• Leverage Postman for API testing and validation, ensuring that products meet both functional and performance requirements.

Westlake, Ohio, United States

• Manage feature delivery in an agile scrum development process working directly with software engineers and testers.
• Assist the Product Manager to identify and implement best practices and improvements to the software development process.
• Develop user stories and acceptance criteria for a verifiable credential application that uses blockchain as well as another application that integrates OnBase with Salesforce.
• Manage release schedule to ensure timely delivery of new features and enhancements.
• Prioritize backlog items according to business value and available development resources.
• Work as liaison between stakeholders and the development team.

Cleveland, Ohio, United States

• Develop user stories and acceptance criteria for a specialty risk automotive warranty application.
• Manage release schedule to ensure timely delivery of new features and enhancements.
• Prioritize backlog items according to business value and available development resources.
• Work as liaison between the stakeholders and development team.
• Interact with clients to gather requirements for new integrations with external systems.
• Perform demos for internal project stakeholders and company management personnel.

Cleveland, Ohio, United States

• Ensure that the development of the Global Vehicle Service Contract system meets the business needs; work as a conduit between the business and development.
• Collaborate with stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements.
• Design new enhancements for the system by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Assist the business in determining if and how new systems or system enhancements may improve business processes and capabilities.
• Develop and execute software test plans pre and post go\​-live to meet the business requirements.
• Identify and communicate risks and issues as well as possible solutions.

Cleveland, Ohio, United States

• Created, maintained, executed and reviewed all of the automated testing for the Global Vehicle Service Contract application.
• Responsible for signing off on staging builds after all automated tests were ran.
• Reviewed requirement specifications and technical design documents to provide timely and meaningful feedback.
• Created detailed, comprehensive and well-structured test plans and test cases.
• Estimated, prioritized, planed, and coordinated testing activities.
• Identified, recorded, documented and thoroughly tracked bugs.

Highland Heights, Ohio

• Design and implement administrative solutions through business requirements, process analysis and business system design.
• Support the integration and configuration of new and existing insurance cases, along with transfers from internal legacy administrative systems.
• Perform data analysis, data manipulation, QA testing and data validation for business conversions.
• Review and interpret master policy/certificate/other documentation which govern the product administration.
• Lead and participate with cross functional teams in delivering projects and addressing production issues.
• Develop and document data flows, process diagrams/maps, illustrative charts, etc.

Beachwood, Ohio, United States

• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Prepares users by designing and conducting training programs; providing references and support.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Serves as help desk technician for client.
• Monitors phone system as well as Storage Area Networks for client.

Bachelor Of Science (Bs), Information And Telecommunication Systems

Activities and Societies: Telecommunication Systems Managements Association

Minor: Business Administration