• Spearhead the development and optimization of domain APIs, driving product strategy and ensuring alignment with organizational goals. • Collaborate with offshore development teams to coordinate workflows, monitor progress, and maintain high-quality standards.• Utilize JIRA to manage the product backlog, conduct sprint planning, and track progress. • Document product requirements and technical specifications in Confluence, ensuring clear communication across teams.• Leverage Postman for API testing and validation, ensuring that products meet both functional and performance requirements.

• Manage feature delivery in an agile scrum development process working directly with software engineers and testers.• Assist the Product Manager to identify and implement best practices and improvements to the software development process.• Develop user stories and acceptance criteria for a verifiable credential application that uses blockchain as well as another application that integrates OnBase with Salesforce.• Manage release schedule to ensure timely delivery of new features and enhancements.• Prioritize backlog items according to business value and available development resources.• Work as liaison between stakeholders and the development team.• Interact with clients to gather requirements for new integrations with external systems.• Perform demos for internal project stakeholders and company management personnel.

•Develop user stories and acceptance criteria for a specialty risk automotive warranty application.•Manage release schedule to ensure timely delivery of new features and enhancements.•Prioritize backlog items according to business value and available development resources.•Work as liaison between the stakeholders and development team.•Interact with clients to gather requirements for new integrations with external systems.•Perform demos for internal project stakeholders and company management personnel.•Manage feature delivery in an agile development process by working directly with software engineers and architects.

•Ensure that the development of the Global Vehicle Service Contract system meets the business needs; work as a conduit between the business and development.•Collaborate with stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements.•Design new enhancements for the system by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.•Assist the business in determining if and how new systems or system enhancements may improve business processes and capabilities.•Develop and execute software test plans pre and post go\​-live to meet the business requirements.•Identify and communicate risks and issues as well as possible solutions.

• Created, maintained, executed and reviewed all of the automated testing for the Global Vehicle Service Contract application.• Responsible for signing off on staging builds after all automated tests were ran.• Reviewed requirement specifications and technical design documents to provide timely and meaningful feedback.• Created detailed, comprehensive and well-structured test plans and test cases.• Estimated, prioritized, planed, and coordinated testing activities.• Identified, recorded, documented and thoroughly tracked bugs.• Performed thorough regression testing when bugs were resolved.• Collaborated with the business and development teams to produce requirements that are well-documented and clear.

• Design and implement administrative solutions through business requirements, process analysis and business system design.• Support the integration and configuration of new and existing insurance cases, along with transfers from internal legacy administrative systems.• Perform data analysis, data manipulation, QA testing and data validation for business conversions.• Review and interpret master policy/certificate/other documentation which govern the product administration.• Lead and participate with cross functional teams in delivering projects and addressing production issues.• Develop and document data flows, process diagrams/maps, illustrative charts, etc.• Ensure compliance for projects and process improvements. (GLBA, HIPAA, IT compliance, PCI and SOX)

•Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.•Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.•Prepares users by designing and conducting training programs; providing references and support.•Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.•Serves as help desk technician for client.•Monitors phone system as well as Storage Area Networks for client.