Spearhead all aspects of client relations, project execution, warehousing, shipping / receiving, production planning, customer resolution, and expense control for a leading provider of multichannel business communications services and marketing solutions.Instrumental in driving production efficiency and cost savings, adhering to client specifications and SLA’s, promptly responding to issues / inquiries, and meeting tight deadlines.Continually improve processes, by maintaining high quality standards, moving printing operations in-house, recommending equipment upgrades and enhancements, generating profit, conducting audits / inspections, and promoting a safe workplace environment. Establish reputation for providing exceptional customer service, effective communication, and quality satisfaction to high-value clients and Fortune 500 businesses including, Nike, major hospitals, Kroger, Jamba, Ashley Furniture, Consumer Cellular, Infiniti, Costco, and Sprint. Cross-trained in a variety of areas including, invoicing / billing, inventory, purchasing, reporting, mail distribution, workload prioritization, and team accountability. Work closely with sales, customer service, accounting, warehousing, and logistics.Participate on the safety committee and inclusion counsel, while fulfilling annual continuing education and professional development requirements.