Coordinate North American Freight Brokerage activities inclusive of customer service, vendor utilization, shipment execution, and gross profitabilityResponsible for all customer service and business development activities of assigned accounts, a one point of contact, maintaining service excellence, and providing seamless service to the account as well as responsibility for growth of that accountProvide freight transportation solutions to small, medium, and large sized businesses by offering diverse supply chain solutionsDevelop successful pricing strategies that help to attract and retain customers by researching rate trends to accurately and competitively price customer RFQ lanesReview the status of shipments from origin to destination ensuring the delivery commitment has been met; advises customer as neededOversees the review, approval and submission of carrier invoice reconciliation processMaintain strong relationships with current customers and carriers to meet customer goals and requirementsAcquire qualified carriers to handle brokered freight, and negotiate rates that will allow Horizon to generate an acceptable profit marginDevelop new business through inside sales leads by following up with customers and offering competitive pricing solutions to meet their needs

Direct contact for all service-related issues from customers, operations, and ocean and land carriers Planned all ocean vessel movements from Hawaii to California Collaborated with ocean carries to schedule deliveries from AlaskaCoordinated 350-750 truckload shipments per week in a multi-state territoryManaged daily shipment plan by tendering, executing, and monitoring all planned loadsEnsured on-time delivery by managing operational flows and inventory at service centersResponsible for running business-critical evening report of loads to be monitored by the After Hours teamOversaw customer collections and deliveries to ensure customer expectations are exceededProcessed all rejections and diversions for team members in region

Women's Hooters TourWest Coast Ladies Golf TourFutures Tour2006 U.S. Women's Open participant