Randi Mcdonough Email & Phone Number

Prescott Valley, Arizona, United States

• Organized and led monthly meetings with educators and parents to develop personalized learning plans• Adapted instructional materials to meet the varied needs of learners while aligning to learning objectives and state curriculum• Collected, analyzed, and evaluated student data on proficiency for over 50 individualized goals per state regulations with 100% accuracy• Provided technical assistance to colleagues in designing curricula for interactive eLearning experiences

Remote

• Mentored 50+ high school seniors and college students with developing personalized college and career-ready plans with a 95% satisfaction rate• Assisted students with overcoming academic and financial obstacles, including applying for and obtaining financial aid, scholarships, grants, admission acceptance, and full and part-time employment

Phoenix, Arizona Area

• Differentiated content and lessons for over 100 students with a wide range of learning needs based on needs analysis• Designed engaging lessons and instructional activities for seven different grade levels structured around multiple learning theories and methodologies • Improved learner content retention by 50% by incorporating gamification and interactive media in lessons

Tempe, Arizona

• Trained and mentored new hires on providing superior customer service, product knowledge, company policies, and procedures• Led a team of 10+ customer service employees and increased customer satisfaction metrics through weekly coaching and performance sessions to meet customer satisfaction at 90% or above• Closed more than 300 product knowledge-related helpdesk tickets by providing individualized resolutions

Master Of Education - Med, Instructional Design For Online Learning

Bachelor Of Arts Education, Elementary And Special Education

Activities and Societies: AmeriCorps - Team Leader