• Provide technical support to end-users, addressing issues related to hardware, software, and network systems.• Diagnose and resolve technical problems, both remotely and in-person.• Perform regular maintenance tasks, including updates, backups, and patch management.• Assisting with payment request for the systems in use.• Communication with vendors.• Completing projects that exist in the company• Assisting in the progress of business partner registration and business agreements.• Helping the application team conduct User Acceptance Testing (UAT)• Assisting the infrastructure team with System Turnover (STO).

• Assist customers in opening new accounts• Successfully opened 800 customer accounts in one month• Provide the best solutions for customer needs• Able to communicate with various customers from all over Indonesia

Mengerjakan sebuah brief yang diberikan oleh penyelenggara yaitu Digitalent yang bekerjasama dengan Rakamin, Mulai dari mencari sebuah solusi melalui tahapan research, melakukan interview, mengolah hasil research hingga mengubah ke sebuah design Hi-Fi