Customer Support: Handle incoming telephone calls. Respond promptly and professionally to address member concerns, questions and feedback.Member Onboarding: Process new member requests, provide them with a badge and demonstrate how to use the electronic sign-in process. Provide new members with a tour of the facility ensuring they know were to go to attend lectures and/or classes.Team Communication: Facilitate smooth communications with the staff, keeping everyone informed about important updates.Document Organization: Maintain an orderly system for managing paper-based new member forms, making it easy to retrieve documents.

Corporate “rainmakers” in professional services firms and small business owners/consultants face challenges their predecessors could never imagine. Here's what it looks like:◆ They're hired for a core competency, yet feel intense pressure to build relationships and bring in business ◆ They don't know how to escape a commoditized title to become a premium personal brand, differentiated within their firm and competition. ◆ They know they are behind on social media, but don’t know how to create an online professional presence. ◆ They're unique and interesting, but their bios are "corporate speak" yawn-fests.Sound familiar? Whether you're an international tax partner, litigation attorney, or other consultant, you'll likely have experienced some or all of these scenarios. Now what?That's where I come in. We set a strategy to get clarity around your “super powers” and career/business goals. We then focus on ways to leverage your differentiation, up your game, open the door to new business , nurture long-lasting client relationships , and increase your industry visibility through thought leadership and social media. You become a recognizable and trusted brand with clear value and differentiation, that create emotional connections. Prospects will choose you over your contenders because they genuinely like you, sense chemistry, feel your passion, and trust your authenticity and knowledge. And your firm will benefit too. I see the power of personal branding everyday when I work with clients and deliver workshops, group training, and one-on-one coaching to professional services firms, law firms, and consulting companies. And I've saw it for the 10 years I worked directly with William Arruda as a Master Personal Branding Strategist and Executive Coach in for PwC, delivering personal branding workshops and one-on-one coaching to the firm’s most senior partners. Specialities: social media marketing, branding, LinkedIn training

EXECUTIVE BRANDING Are you vying for opportunities with other high-performing executives? Want a competitive advantage without competing? Focus on your brand. Our data-driven personal brand process gives you laser-like clarity about who you are, what makes you unique and how to show your ROI and leadership. You learn to tell a compelling value story. You stand out in an over-crowded market. Opportunities find YOU. EXECUTIVE JOB SEARCH Do you know that before posting a job, 80% of firms recruit via referrals?* I want those unpublished jobs to find you!The plan? We cultivate your brand and leadership presence (on- and off-line) develop a strategic career direction and create branded go-to-market materials. We do job search, new role integration and leadership coaching for impact. You get more opportunity with less competition, more leverage to mold roles to your brand and skills, more ability to negotiate salary and perks.*Silk Road Recruiting Study 2017EXECUTIVE TRANSITION COACHINGFear. Euphoria. More fear. More euphoria. Change is a roller coaster of emotions. The highs push you forward; the doubts block your success. Executive Transition coaching isn’t prepping a résumé or posting a LinkedIn profile. It’s coaching through my proprietary proven three-step career reinvention process.✫REFLECT: Clarity from career and brand discovery✫REIMAGINE: Redirection from career and brand brainstorming✫REBRAND: Go-to-market career and branding planIt’s “Change, Made Simple.”OTHER COACHINGSometimes you just need help figuring out your next move. You might be transitioning your career, job, or industry; defining post-retirement life or re-entering the workplace; seeking a board role or a job in a new city/country. Coaching with Aspire! can make it easier, better, faster. Armed with a strong business background and global consulting expertise, I’m engaging and effective. Bring me your goal, we’ll work side-by-side to make it happen

The power of mentorship has always been a deep passion, so I was thrilled to be recruited to direct two strategic initiatives for Babson's graduate business school: overhaul the Alumni Mentor Program and enhance the Lucent MSM program. For both initiatives, I interfaced across Olin constituencies--the Graduate Center for Career Development, Alumni Relations, faculty, and others. 

For the Alumni Mentor program, I worked with 90 MBA alumni, 20 peer mentors, 145 MBA students. My mission was to assess diminishing program performance, strategize recommendations, and enhance student and alumni participation. Revamping the program’s strategic objectives and emphasizing enhanced mentor and mentee training, marketing, outreach, and networking were the goals I prioritized. I'm proud of what we accomplished in just a year: ◆ The quality of mentor/mentee relationships was greatly enhanced by development of comprehensive mentor, career development, and resume training for alumni and peer advisors.

◆ The program's visibility and participation grew through the creation of marketing outreach including a color brochure, community blackboard site, semi-annual newsletters, and numerous mentoring tip sheets. 

◆ Communication and networking spiked when I organized structured networking events and activities.

◆ A renewed focus on student’s career goals and industry preferences, enhanced the matching of pairs.

Early in my forties, after focusing many years on my career, I adopted my daughter from China and soon realized that my consulting travel schedule was unsustainable for a single parent. Unfortunately--like many of my clients today--I had no back-up plan. And here's where serendipity and life collide: I hired a career coach, and almost 19 months later--after much research, a long frustrating path, lots of tears, and a 65% pay cut--I accepted a short internship at the Carroll School of Management and chose to enter high education in career counseling. Here's a bit of my higher ed journey:◆ As a Counselor, I advised over 500+ graduate business students and alumni, with a focus on marketing, finance, consulting, and entrepreneurial pursuits. I was also a graduate advisor to Finance, Marketing, & International Student Associations. ◆ As an Educator, I co-created curriculum, taught several sections of an MBA Career Management Course, developed workshops, and was asked by a senior OB faculty to assist in teaching a Doctoral Seminar on Careers Theory, Research and Practice. My classes received a rating of 4.9 out of 5.0 for teaching excellence.



◆ Within Corporate Outreach, I initiated a new “Lunch and Learns” series about new careers/industries, attracted 24 new recruiting firms to campus, and took MBA students on corporate “road trips," to The Boston Globe, Verizon, FedEx, Sovereign Bank, and Fidelity. ◆ As a Program Developer, managing a large cross-functional team, and creating a new program, I quickly revamped the MBA school's annual two-week resume review nightmare which then received a student rating of 4.8 out of 5. 


These experiences were worth the journey: I loved working with graduate students, my consulting experience made it fun for me to launch new corporate outreach programs, and the knowledge of myself that I gained from this work helped me define my true passion for entrepreneurship, coaching, and reinvention.

After many years of working crazy hours in high-tech firms, I craved a new challenge and environment. That was the beginning of my entrepreneurial journey. I teamed with a colleague to consult on tech projects and after a year of learning the ropes, I launched my firm, Trilogie Conseil. I led the company from Paris for 2 years, as Trilogie, and from Boston for another 8, as Trilogie Consultants, growing to a team of 4.Trilogie Consultants developed business and launch strategies for technology firms in international markets.

 Our original work was U.S.-to-Europe; over time, we diversified our services to include helping European tech firms launch in the U.S. In ten years, we successfully launched international operations for 15 technology startups: 10 U.S.-to-Europe/Asia and 5 Europe-to-U.S. For most of these firms, within a year of global launch, their international revenues represented 10-25% of their worldwide numbers. While leading Trilogie and Trilogie Consultants I also:

◆ Built an original proprietary financial model to enable Trilogie's CFO clients to more accurately predict overseas expenditures by identifying single and recurring setup and operating costs. 

◆ Routinely interfaced with VCs and managed client relationships at CEO and VP levels. ◆ Positioned Trilogie to offer an integrated international launch team by building strategic relationships with European vendors and service providers. ◆ Generated 20 new client engagements through the development of an extensive referral network, strategic business partners, and cold calling.



◆ Spoke frequently at a variety of premier IT and VC conferences: Tech Ventures Global; SIIA; EuroEntry Conference; Boston College International Perspectives\IT. ◆ Became an early blogger, co-wrote a book called Bank Technology Watch (Book), and wrote a case on international business development for the MBA program at Babson College.

My early technology career included a variety of Sales, Marketing and Business Development roles at Microsoft Europe, Wang US, Codex (Motorola), and Wang Europe. A few highlights from that era include:◆ I increased revenues and installed base in Financial Services by estimated 20%, through development of European Business Plan Model, resulting in customized country-by-country sales and marketing strategies. (Microsoft Europe)◆ I co-chaired 40-person worldwide taskforce, building new partnerships with three vendors, increasing corporate visibility and new sales in this sector. (Microsoft Europe)◆ I built managed European Center of Financial Expertise (UK) to help sales teams in subsidiaries. (Microsoft Europe)◆ I sold Compaq's solutions to large accounts, managing a team of three junior reps. I also led the indirect channel with major account sales opportunities, achieving 135% of quota and was ranked in subsidiary "top five salespeople". Our market share in the sector increased from 8% to 13%. (Compaq France)◆ I signed the largest single deal in Compaq Financial Services history at $750K. (Compaq France)◆ Directed sales in French to largest customer (Credit Agricole) in subsidiary. Exceeded a $2.0 Million quota by 25% and ranked in top salespeople. (Wang France)◆ I built and managed a Major Account Team of three pre- and post-sales professionals and coordinated the sales activities of six regional sales reps calling on the same account. I helped them increase sales in their region from 5% of total sales to 15% to 20%. (Wang France)◆ I wrote and presented a Large Account Business Plan to subsidiary leadership to set strategic direction and maximize sales across the country. (Wang France)