Randie Rosenberg Email & Phone Number

Santa Clarita, California, United States

Outsourced to NBCUniversal/Comcast in Universal City• Provide primary customer support to internal and external customers in fast-paced environment.• Field customer questions regarding available merchandise, sales, current prices and upcoming company changes.• Coordinate, analyze and assess inventory timing with the Operations Dept (Inventory Dept) to ensure on time dispatching requirements are within the available to promise guidelines. Resolve any potential product issues by providing the Operations Team with actual unit needs to ensure inventory will be available to avoid any possible back orders or delays of delivering product on time to customers.• Promptly respond and maintain all inquiries and requests from Customers and Sales Representatives that are received via e-mail and/or by telephone.• Process and enter customer purchase orders manually sent via e-mail.• Provide Proof of Delivery (POD's) to Customers that shipped via UPS, FedEx, SAIA, Conway and other shipping carriers.

Burbank, California, United States

Warner Home Video• Field numerous incoming calls daily and addressed order questions and concerns to serve customer needs.• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.• Navigated through the system to build, track and monitor orders.• Maintained knowledge of new product offerings and changes for order provisioning processes.• Processed and submitted numerous orders for videos daily and expedited delivery to maintain customer satisfaction.• Sent emails to communicate order status and inform customers of backorders or shipping delays.• Research and address customer inquiries, questions and issues within one business day to promote optimal customer service.

Simi Valley, California, United States

• Requisitioned materials to restock inventory and obtain goods for video production.• Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.• Created timetables and production commitments using data from sales forecasts.• Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.