Randie Rosenberg Email & Phone Number

Santa Clarita, California, United States

• Outsourced to NBCUniversal/Comcast in Universal City
• Provide primary customer support to internal and external customers in fast-paced environment.
• Field customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Coordinate, analyze and assess inventory timing with the Operations Dept (Inventory Dept) to ensure on time dispatching requirements are within the available to promise guidelines. Resolve any potential product issues.
• Promptly respond and maintain all inquiries and requests from Customers and Sales Representatives that are received via e-mail and/or by telephone.
• Process and enter customer purchase orders manually sent via e-mail.

Burbank, California, United States

• Warner Home Video
• Field numerous incoming calls daily and addressed order questions and concerns to serve customer needs.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Navigated through the system to build, track and monitor orders.

Simi Valley, California, United States

• Requisitioned materials to restock inventory and obtain goods for video production.
• Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Created timetables and production commitments using data from sales forecasts.
• Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.