Randi N. Gray Email & Phone Number

Los Angeles, Us

New York, New York, Us

Led internal IT operations for up to 315 NYC office and remote employees across all major business functions. Built an in-house IT team and spearheaded the transition from third-party MSP and technical support services. A history of successful leadership and ownership within an IT organization – including experience in defining corporate IT practices, administering critical IT systems, leading IT teams, and supporting business-critical IT capability.A few major achievements throughout my tenure include:-Created and executed IT initiatives that addressed key business requirements and aligned with organizational goals; collaborated with major stakeholders to formulate strategy and maximize IT impact in order to support upcoming projects.-Managed software spend, the technology budget and vendor relationships to reduce costs, establish standards, and create predictability.-Managed a team of IT professionals, focusing on both their daily responsibilities, adherence to OKR's, and their professional development and growth.-Improved privacy and security by implementing Okta Single Sign-On and Multi-Factor Authentication, enforcing role-based access management and streamlining the onboarding and offboarding process.-Centralized remote and mobile device management via Cisco Systems Manager MDM-Raised the company's security profile and increased user awareness by implementing cloud-based, next-gen endpoint protection and KnowB4 security awareness training.-Increased team and individual efficiency by implementing the ZenDesk ticketing system for IT support requests.-Converted and redesigned multiple conference room spaces to support both in-person and hybrid experiences and collaboration through use of high-quality Zoom room meeting and scheduling technology and equipment.

Queens, Ny, Us

As an adjunct professor, I instructed 40 graduate students per semester within the NYC DOE Teaching Fellows Program. My course focused on utilizing technology to enhance learning, communication, and information accessibility within ELA curriculums for grades 6-12.

New York, Ny, Us

While at BrainPOP, I was the key relationship manager for large district accounts, driving platform deployment and ensuring client success throughout adoption, integration, and usage.- Provided comprehensive technical support throughout SSO integrations and .csv data uploads.- Owned the identification of key setup and configuration tasks, scope considerations, timeline and scheduling, and resource requirements.- Augmented client renewals and upsells by analyzing implementation data to synthesize for sales and account managers.

Brooklyn, New York, Us

At Achievement First, I built and maintained the infrastructure and networks across 35 charter schools throughout NY, CT, and RI used by 4K+ administrators, teachers, and students.- Facilitated student achievement and educator success by ensuring reliable internet and technology access via technical support for Cisco servers, LAN, wireless LAN, PCs, printers, VOIP telephones, 2K+ laptops, and 15K student Chrome books.- Designed and implemented network topography and infrastructure for newly constructed and renovated schools; guaranteed nearly 100% network uptime by strategically placing servers and wireless access points.

Throughout my five years at Health Care Navigator, I delivered Tier 2 technical support, training, and advanced escalations for Windows 7/8 IT infrastructure supporting over 5K employees both in the corporate office and remotely for 49 skilled nursing facilities across 10 states.- Increased patient treatment productivity by implementing the pilot iPad program for therapists and rehabilitation directors.- Managed specialized technical projects and performed daily system monitoring on the Microsoft Exchange Server, SharePoint, and Barracuda.- Oversaw data migration, support, and staff trainings for the newly implemented Citrix Metaframe virtual desktop interface.

New York, Ny, Us

Performed installation, configuration, and user administration training for merchant applications to multi-level client base.

Master Of Arts (M.A.), Computing In Education

Bachelor Of Science (B.S.), Management & Marketing