• Supervised, reviewed performance, and approved payroll for one professional Office Coordinator and three student‐staff Desk Assistants.• Coordinated and managed the overall licensing process for two, 334-bed, on-campus, suite-style communities, including e-signing through HelloSign, room selection, and waiting list communication.• Coordinated roommate matching and housing assignment process.• Updated and managed building website through WordPress software.• Coordinated resident and guarantor communication for licensing, rental due dates, payment arrangements, and delinquencies.• Managed the collection of rent payments, including completion of daily deposits and batch work. Coordinated the daily deposits of accounts receivable.• Reviewed and processed cancellation requests in accordance with the terms of the housing license.• Reviewed and responded to appeals of charges resulting from late payments, damage billing, and cancellation requests.• Oversaw the room condition and damage billing process as it relates to turnover.• Provided accurate records for past due accounts relating to collection process, refund requests, and bad debt write-off requests.• Entered resident information, assignment and account information into property management database, PropertyBoss Solutions.• Assisted in the research and development of annual budget and capital furnishings plan in collaboration with the Director.• Collaborated with the Department of Housing & Residence Life as it relates to shared governance for move‐in, move‐out, keys, and room switches.• Served in an emergency on‐call rotation for three on-campus communities.

• Oversaw the planned capital and operations projects for South Campus Commons (2,195 beds) and The Courtyards (704 beds), on-campus student-focused, apartment communities.• Developed project scopes and request for proposals (RFPs) including input from maintenance, facilities, and management teams, as needed.• Conducted contractor acquisition process, including new contractor research, site visits, and reference checks.• Received and reviewed contractor bids for site projects, and present contractor • bids to supervisor for vendor selection.• Created schedules and timelines for project execution.• Managed quality control during project execution and provided vendor follow-up on project concerns.• Provided leadership throughout the projects to ensure thoroughness and accuracy until completion.• Collected and reviewed project invoices for accuracy and verified contract requirements were met.• Cataloged project completion notes to be used during future projects.• Submitted project completion information to site team for Ownership's annual Furniture, Fixtures, and Equipment report.• Revised site action plans for project improvement.• Assisted with the multi-fiscal year, capital and operations budget process.• Assisted with Open Leasing events during peak lease-up periods.

• Oversaw the daily operations and strategic planning for a 568-bed, off-campus student-focused, mixed-use apartment community.• Created, revised, and monitored operating and capital budgets, variance reporting, forecasting, accounts payable, accounts receivable and collections processes.• Oversaw accounts payable area including processing invoices for payment, tracking expenditures, holding down costs, and providing reports regarding expenditures.• Assisted in the establishment of the goals and objectives of the site in conjunction with the Regional Vice President.• Oversaw the assessment, identification, and appropriate response to the needs of the residents; including policy assessment, recommendations, and implementation of approved policy changes.• Oversaw the marketing and branding of the property as it relates to apartment leasing and summer conference housing.• Interpreted and enforced Lease Agreement.• Sourced, negotiated, and engaged services and products from vendors. Coordinated new vendor setup; monitored services for contract compliance, and managed vendor relationships.• Created, managed, and oversaw a responsive facility management program, which included maintenance ticket system, quick response time, low call back volume, an active preventive maintenance plan, well-regulated housekeeping and grounds-keeping plan, inventory control, and continuous quality improvement efforts. • Managed apartment turn with efficient and student-friendly processes for a smooth transition from move out to move in.• Recruited, hired, trained, and supervised 12 employees; manage subordinate supervisors.• Administered six professional staff annual performance reviews through ADP software.• Created weekly, monthly, and semi-annual reports to Owner, Management, and University partners.• Coordinated communication and serve as liaison for the University, Administration and Finance, Off-Campus Housing Office, Retail Management, and Owner.

• Provided oversight of the administrative student service functions including the key management system (KeySystems), swipe card system management (Alarm Monitoring), and security camera systems management.• Assisted with management of operating budget, including bill pay with the site card; using Yardi Voyager accounts payable software when the site card cannot be accepted.• Performed weekly building walkthroughs and submitted work order requests.• Collaborated with the Facilities Director as it related to community improvements, modifications, and apartment turn process.• Collaborated with the facilities department to obtain and update vendor insurance certificate documentation.• Collaborated with Events and Conference Services at Towson University to coordinate keys, move-in, move-out, and internet access for Summer Conferences.• Served in an emergency on-call rotation for multiple buildings.

Floor representative for Misses, Juniors, and Mens departments