Randi Anderson (Bernas) Email & Phone Number

Dallas, Texas, United States

BirdEye drives business growth by managing and generating reviews, helping our partners be found online, and gathering customer feedback in order to improve operations and increase revenue.Achievements:2022 Customer Success Bar Raiser• Pioneered the development and maintenance of comprehensive customer success enablement programs, encompassing presentations, playbooks, and training modules for over 200 customer success representatives. • Orchestrated a dynamic customer success enablement calendar, conducting live training sessions for an in-depth understanding of products, industry trends, and effective customer experience techniques becoming the 2022 Customer Success Bar Raiser. • Managed three international teams, handling full-cycle training, department-wide quality assurance, and the creation of customer-facing content.

Dallas, Texas, United States

Achievements:• Upsold $80,302.00 ACV in Q1 2021• Achieved a significant upsell of $80,302.00 ACV in Q1 2021, showcasing adept negotiation and account management skills.• Explained complex, technology-related issues in basic, understandable terms to clients.• Suggested solutions to developing problems during projects so that correct modifications could be made and the project would be completed as scheduled.

Dallas/Fort Worth Area

Achievements:• Upsold $70,215.50 ACV from Q3 2019 - Q1 2020• Upsold $80,131.24 ACV in Q2 2020 to Q4 2020• Implementation Rockstar for February 2021• Successfully upsold $70,215.50 ACV from Q3 2019 to Q1 2020 and an additional $80,131.24 ACV in Q2 2020 to Q4 2020, demonstrating consistent achievement in driving revenue growth.• Played a key role in onboarding high-value clients, overseeing the implementation process, conducting Quarterly Business Reviews, and delivering targeted training sessions to boost product adoption.• Collaborated with clients across diverse industries, providing tailored solutions and leveraging extensive cross-industry knowledge to ensure successful implementations and ongoing client satisfaction.

Dallas, Texas

Achievements:• Secured $11,634.00 ACV in upsells in Q1 - Q2 2019• Secured $11,634.00 ACV in upsells in Q1 - Q2 2019, showcasing consistent success in identifying and capitalizing on upsell opportunities.• Managed successful annual renewals, demonstrating a proactive approach to fostering long-term client relationships with a book of 25 businesses.• Monitored metrics and developed actionable insights to improve efficiency and performance through cadence calls and quarterly business reviews.

Dallas, Texas

The world’s largest digital marketing agency dedicated to programs and race managementAchievements:• In 2017, Hit 104% of quota for this position and crushed Q4 at 119%• Exceeded annual quota, achieving outstanding results at 104% for 2017 and surpassing expectations with an exceptional 119% performance in Q4.• Actively listened to client needs, leading to the successful negotiation of agreements totaling $194,772.82 between March and December 2017.• Cultivated relationships in the Endurance market, resulting in a substantial 563 new clients from March to December 2017, while managing a dynamic portfolio of over 300 potential clients to ensure precise and effective engagement.

Dallas, Texas

Achievements:• Awarded 2016 President’s Club for hitting 130% of my annual quota• Awarded Quota Crusher Medal for hitting over 100% attainment of goals• Achieved the prestigious 2016 President’s Club Award by surpassing the annual quota with an outstanding 130% achievement and earned the Quota Crusher Medal for consistently exceeding goals with over 100% attainment.• Qualified potential clients for the ACTIVE platform, resulting in 298 opportunities won as new clients in 2016 and 155 new clients in 2015.• Efficiently managed calendar appointments, coordinating for over 30 Account Executives via Microsoft Outlook.

Dallas, Texas

• Generated new business opportunities to propel sales pipeline growth across North American markets, utilizing the Salesforce CRM tool daily for efficient data capture and tracking.• Conducted impactful outreach campaigns, making 100 cold calls daily and setting up 2-3 meetings per day for compelling product demonstrations.• Developed a profound understanding of customer needs, priorities, and pain points to deliver highly customized service.

Master Of Science (M.S.), Child Development, Magna Cum Laude, 3.8 Gpa

Bachelor Of Arts (B.A.), Psychology, Magna Cum Laude, 3.8 Gpa

Activities and Societies: • Psi Chi (Fall 2012- Spring 2013) • F.O.C.U.S (Fall 2012-Spring 2013) • Golden Key (Fall 2012-Spring 2013)