Randi-Sue Deckard 🔬 Email & Phone Number

Texas, United States

Princeton, Nj, Us

Oversee Marketing, Sales and Customer SuccessGrew 23% of existing clients with 1-2 services (CY22)Exceeded Annual quota by 10% (CY22) with forecast accuracy90% Retention of Clients (CY22)<5% Downsells (CY22)Highest attendance at Annual User ConferenceExceeded Webinar Attendance and Podcast listens by 10% over PYRefreshed Brand - new website and collateralRenewed HFMA Peer Review, 90+ KLAS (Reimbursement and Revenue Integrity) and NPS surveysManaged P&L to ensure profitability of business unitHeld 2 offsite training sessions and worked in monthly training objectives that align with process and weak areas of team to improve sales KPIs ( ACV, time to close and diverse pipeline growth)Decrease Ramp time with learning trackIntroduce tech stack to drive strategic decisions and improve productivity of teamPresent GTM strategy for new software platform product launch, OMNIALaunch Executive Reimbursement Round Table in 2023Manage Partnership with Panacea

Princeton, Nj, Us

90+ KLAS and NPS scores90% client retentionRecruit experienced staff to cover growing workload.Lead team delivering professional services and software.Manage P&L. Identified gaps in forecasting and professional services to cover gaps for FY22.Collaborated on Virtual User Group and Input partners for new product.

New York, Ny, Us

Pavilion, formally Revenue Collective, is a private membership organization for commercial growth operators. Our community is designed to support the professional development of revenue leaders at high growth companies, facilitate the sharing of best practices, and serve as a trusted private community.

VAI helps Finance leaders, think CFOs, FP&A; optimize their financial processes and become highly impactful strategic business partners across the organization. We do this via our Data, Analytics, AI, and Cloud / Vendor Management practice areas.

Flower Mound, Texas, Us

✔Commercial Team leader that reports directly to the CEO✔Dual role as interim VP Engagement (owned customer journey end to end)✔GTM Leader for new business unit --medical staff credentialing software launch✔Created job descriptions, compensation plans, Sales playbooks, customer journey roadmap for financial decision making✔Sourced early adopter clients and created feedback loop for product features and prioritization✔Increased revenue by $3M ✔Amplified meetings set by outsourcing SDR efforts✔Thought leader- panel speaker and podcast guest

Princeton, Nj, Us

* Oversee sales, customer success and client experience for firm* Retention of >90% of Clients* Drive feedback loop to ensure organization continues to maintain and move the needle on NPS, KLAS and HFMA peer review surveys ( 90+ NPS & KLAS)*Drive referral growth of up to 20% through customer experience and relations*Utilize testimonials and case studies to gain new business (gained 10+ new logos)*Create sales training program that is customer centric and decrease ramp time by 50%*Diversify pipeline with additional 30% off products from new Revenue Integrity service line *Migrate customers from M&A and doubled Reimbursement Integrity service line growth*Increase SalesForce adoption by optimizing workflow which led to better data driven decisions*Effectively managed P&L for business unit during pandemic to remain profitable

Princeton, Nj, Us

Act as liaison between operations, sales and clients to promote service excellence, retention and revenue growth in a newly created Brand Ambassador role.Build out customer experience program that includes NPS survey. After baseline was established, exceeded goal of 5% increase by coordinating improvements based on feedback and insights/trends. Utilize feedback to be proactive with customer base and ensure loyalty to BESLER brand.95% Renewal Rate10% Referral RateNPS Score in 90%20% Revenue Growth with Existing ClientsSalesForce Administrator: promote best practices through education to assist with management of business development, retention and service delivery.

Lewisville,, Tx, Us

Provided executive-level leadership reporting directly to Chief Commercial Officer and managing a staff of business professionals in aligning commercial and operational goals to achieve company growth and development. This was a start-up venture backed by McKesson and Baylor Scott & White.DIRECTOR, COMMERCIAL OPERATIONS (2015 - 2017)Held concurrent responsibility for direct cross-departmental collaboration, customer engagement initiatives, onboarding (HL7 implementations), commercialization of new testing, and internal support teams to ensure client satisfaction, process improvement, and client retention and growth. 300 + clients onboarded within 90 days or less90% retention10% revenue growth each quarter 90% CSATDIRECTOR, BUSINESS ACCOUNTS (February 2015 to July 2015)100 + clients onboarded with HL7 interfaces in 90 days or less and 90% CSAT scores.10% annual revenue growth YOY.Retention rate of 90%.Managed inside team focused on oncology specimens (NGS and bone marrows) which helped drive our high CSAT scores and revenue growth.Led quality improvement initiatives with our pathologists; created a best practice bone marrow collection video and worked directly in the field with oncologists. Decreased recollection rate by 10%.MANAGER, BUSINESS ACCOUNT MANAGEMENT (2013 to 2015)Directed business account managers and inside support teams with a keen focus on account retention and growth. Managed key logos - Texas Oncology, Baylor Scott & White and HTPN.Retention rate of 90%.Consistent revenue growth rate 20% YOY.Cross-functional leader who collaborated directly with Executive Leadership, IT, Customer Service, Finance and Lab/Pathology Operations.ACCOUNT MANAGER, TEXAS ONCOLOGY (2011 to 2013)Brought on 100+ practices that included HL7 interface in first year. Exceeded annual revenue targets by 50% YOY. Increased specialty lab testing (molecular, cytogenetics, NGS and pathology) by 20% consistently YOY.90% CSAT scores and 100% retention.

TECHNICAL SUPERVISOR AND ADMINISTRATIVE LAB DIRECTORHired for turn around. Within 90 days, created corrective action plan and documented progress, updated policy and procedures, retrained staff, passed prior deficient quality test and met with COLA inspector to ensure continuity of lab license.Managed team of 10+ in-home phlebotomists and 4+ medical technologists to ensure our clinical staff received accurate and timely results. Co-ordinated with corporate office on clinical, financial, and operational initiatives to increase revenue and profitability of allied health arm of the business. In one year, managed EHR implementation for productivity, new instrumentation to grow revenue, and interface with reference laboratory for real time results for our clinical staff.

Dallas, Tx, Us