Randolf B. Email & Phone Number

Philippines

Market and Solutions Development:-Conduct a thorough analysis of the market to determine the current state of Panasonic's market share, identify potential opportunities, and assess the competitive landscape. Analysis should include factors such as customer needs, market trends, economic conditions, and regulatory requirements.Subject Matter Expert:-Collect, analyze and disseminate key market news, customer data, product trends, and competitive information in order to educate and provide market readiness to the sales team and its channel partners.Strategic Marketing Development:-Collaborate with relevant marketing team members to create and implement effective market messaging, strategies, promotions, and other tactics aimed at generating market awareness for Panasonic, resulting in lead generation and sales pipeline growth.Digital Marketing:-Curate and implement website content, copies, and updates based on approved digital marketing strategies.-Manage and diversify social media content to align with specified target markets, ensuring a consistent brand voice and message.-Monitor and analyze digital marketing metrics and KPIs to assess the performance of campaigns and make data-driven recommendations for optimization.Vendor Management:-Facilitate and maintain relationships with vendor & service partners, contract negotiation & standards.

Makati, National Capital Region, Philippines

Expanded my professional role from Technical Team Lead/ Trainer to Operations Lead to manage, lead and continue CS department goals and target.-Lead training and development for both mobile & consumer electronics products-Spearhead management programs to enhance customer service experience.-Ensure smooth operation of different service center and partners.-Achieve monthly KPI target set by HQ.-Scale and improve operations policies and procedures.-Lead different projects assignment.

Philippines

- Management of Technical Team-Reporting of all KPI, SLA & Operational requirement on a Daily, Weekly & Monthly Basis-Ensure all SLA / KPI assigned were achieved-Dashboard creation and management for all KPI's-Performance management-Database management-Planning & Support of Technical Team's Field work-Proactive approach for all operations service requirements-Technical Audit-Upskill training for all staff and service centers engineers.

Philippines

New hire product trainingProduct training and demonstration, systems & processCode of ethics trainingTraining evaluationTraining Needs AnalysisProvide feedback to management to proactively assist on continual process and methodology improvements

Makati City

Sales and MarketingMarket ResearchCreate marketing plan and strategy to achieve sales department yearly target

Responsible in selling brand new vehicles and generating corporation and individual accounts.Prepares and deliver sales presentation to new and existing customersConducts product demonstration to potential customersResponsible for handling over-all sales transaction from closing to delivery and after salesProvides report to group sales manager for updating present market condition;Able to generate strong lead through cold calling, referrals and face to face meetings;Build and maintain good relationships with customers through regular review visits and ensures total customer satisfaction by attending to customer demands

Mandaluyong

Assist with policies and procedures in local bank in the United StatesMaintain confidentiality of customers informationEnsure to provide above and beyond customer service experience

Master Of Science In Marketing

Bachelor Of Science In Business Administration