Randolph Jackson Email & Phone Number

Madera, Ca

Coordinate and manage field projects associated with new machine installations, start-ups, major over-hauls/repairs, warranty projects, service contracts, lease projects, etc. Supervise and scheduling of over 15 service technicians. Maintain constant workflow and assignments for service technicians inside and outside of the US. Assist service manager with developing, planning, organizing and maintaining service department policies, procedures and annual meetings. Generate expense estimates and proposals relating to service requests. Review, schedule and follow-up on service requests and reports to maximize aftermarket sales and service. Execute warranty projects to ensure all tasks are completed efficiently and effectively. Maintain inventory of department equipment and tooling in an effort to ensure all equipment is used properly and safely on all service projects. Arrange shipments of equipment to outside service technicians. Maintain customer satisfaction with communication and timely service.

Madera, Ca

Read, lay-out, comprehend and apply intricate process, technical information, specifications, drawings and blue prints of various machinery. Build, trouble-shoot, fabricate and maintain rotaries, pressure cookers and sterilizers. Welding, assembling of, operation of sheer, drill press for complex parts, use of measuring instruments such as micrometers, calipers and indicators. Import daily data for production completed on equipment. Repair and modify equipment to manufactures standards. Understanding of complex production processes, practices and techniques. Member of Health Safety Committee, SPARKS Committee and mentor to apprentice program.

Madera, Ca

Operation of plastic projection machines and corrugators to produce drainage piping. Maintain, repair and install production equipment in and out of facility back to manufactures specifications or new modifications as needed. Assemble new and old equipment to specification from blueprint. Oversaw the safety practices of employees in the workplace. Train new and existing employees on forklift operation and safety procedures.