Responsible for providing technical software support for Motive customers. This included server and client installations and upgrades, troubleshooting both server and client issues, and performance tuning of the supporting infrastructure. Served as the named support contact for several large customers and was responsible for communicating, both in writing and verbally, the status of current open issues, while acting as the customer advocate when presenting the case to development. Coordinated with other groups within Motive when escalations occurred to ensure continuity throughout the solution process.- Initial triage of customer incidents or change requests- technical analysis with follow-on data collection- suggest workarounds or potential fixes if available- collaboration with Professional Services to schedule field upgrades or patches that may address the issue- engagement with product R&D for deeper analysis- creation of knowledge base articles for internal and external use- informal training sessions with internal employees to capture and share lessons learned

Serving as battalion commander for a training support battalion that is charged with mobilization of Soldiers in support of global operations.

Operations officer for a brigade element under a sustainment command with over 1500 Soldiers. Lead staff section comprised of both civilians and military personnel. Provide common operating picture for the command team and organization as a whole. Execute and track taskings and orders from higher. Help create guidance and set conditions for training and evaluation.

Battalion Executive Officer for Army Reserve unit in RoundRock, TXSupervise and manage personnel, intelligence, operations/training, and logistical support staff sections for the 1st BN 355 FA REGT

Primary responsibility to configure and customize broadband activation client software. This included both CD-based clients and webflow client based upon Apache Struts Web Application Framework (XML, JSP, JavaScript, HTML, minimal Java programming). Projects included everything from technology demonstration, formal requirement gathering, construction, verification, and deployment. Self-trained on performing Motive server installations on UNIX (Solaris). Employed by BroadJump, Inc. prior to acquisition by Motive, Inc.

Authored technical training materiels for Tivoli User Administration and Tivoli NetView products. Trained instructors on how to present materials/lab exercises. Assisted with developing Tivoli Certification program.

Deployment, configuration, and troubleshooting of large scale WAN/LAN environment. Worked in Asia-Pacific region and US for Network Architecture Research and Development group with the Semiconductor Product Sector. Extensive UNIX sysadmin and Cisco product configuration.