James Randolph Punzalan Email & Phone Number

Manila

Operational and Team Management• Provide day-to-day operational, and project support to clients and employees• Manage work schedules• Carry out daily operational duties and responsible for motivating employees; leads by example• Monitor team performance, attendance, productivity, etc. and ensures that SLAs are regularly met• Motivate and encourage employees through positive communication and create effective channels for employee feedback• Drive company initiatives that contribute to long-term operational excellence• Assist in the development of strategic plans for operational activity• Formulate and implement departmental & organizational policies and operational plans & procedures to maximize outputAdministration• Act as the main link between Client Operations, Management team, and the employees• Perform a wide range of Human Resource activities which includes but is not limited to Employee• Engagement, Labor Relations, and Compensation and Benefits• Monitor and report individual and team performance through regular scorecard reviews• Deal with personnel work-related issues and concerns in a professional and confident manner using the company Code of Conduct and Labor Laws as a guide• Provide effective coaching and perform the appropriate corrective/disciplinary action as needed• Develop engagement activities to increase employee loyalty, focus, and retention• Establish monthly town hall meetings with other departments to review operations activities within the organisation• Implement improvements to increase the effectiveness and efficiency of Support Services (HR, IT,Finance) as well as coordination and communication between functions• Assists in administering payroll and employee benefits and organizational insurance• Serve as primary liaison to legal counsel in addressing legal issues e.g. intellectual property, copyright, partnerships etc.• Oversee organizational insurance policies and ensure the health and safety of all employees

Mckinley Hill, Taguig City, Philippines

• Ensures completion of government reporting in a timely manner• Sends corporate communications about statutory and company benefits• Hears, studies and resolves disciplinary action cases• Maintains employee relations and compensation & benefits data base• Manages employment records• Creates attrition analysis and improvement initiatives• Organizes quarterly code of conduct workshops and policy/process progression• Promotes safe working environment for the entire organization

Ortigas Center, Pasig City, Philippines

• Provide required HR services/business partnering support and subject matter expertise to all Salmat staff assigned to the night/2nd shift which includes but are not limited to providing updates, documentation requirements and all other necessary coordination work on the following:• Labour relations employee discipline concerns• Employee engagement activities, initiatives and programs• Compensation and Benefits queries, updates and concerns• Basic medical services and OH&S support• Recruitment screening and sourcing updates and coordination

Mckinley Hill, Taguig City, Philippines

I am the contact person for the coordination of government mandated benefits and some company benefits. I also do end-to-end recruitment of non-IT, non-management positions.

Oversees 15-19 data encoders in terms of performance, product knowledge, administration, personal and professional development, etc. Conducts product training, interview of possible new recruits and huddles be it one-on-one or group.

Salmat Services Inc.

Does end-to-end recruitment for job requirements in I.T., back office and communications side of Salmat’s business.

Bs, Computer Science

Activities and Societies: aSTIg Social Club

Education record