- Proficient in handling customer inquiries and complaints via email, phone, and chat. - Recruited medical professionals for temporary assignments nationwide. - Grew desk through referrals, retention, and consistently prospecting for new business. - Make 100+ outbound dials per day to prospect for new candidates. - Ability to multitask, prioritize tasks and manage time effectively in a remote environment. - Familiarity with Microsoft Dynamics CRM, customer support tools, and Microsoft Office suite. - Passionate about providing a positive experience to customers to promote customer loyalty. - Documented customer interactions and maintained accurate records in CRM system. - Collaborated with other departments to resolve complex customer issues.

- Made over 65 outbound calls per day to new leads and existing opportunities. - Assisted in the opening of a new dealership in Colorado Springs, CO.- Marketed Enterprise Car Sales to local repair shops, insurance companies, and rental offices. - Generated leads for Enterprise Car Sales. - Demonstrated track record of providing excellent customer service through the sales process. - Utilized Salesforce to track leads and prospects through the sales process.

- Assistant Manager at the most profitable Enterprise Rent-A-Car location in Santa Monica, CA. - Increased profits by growing my location’s fleet by more than 65%. - Strong communication and interpersonal skills, with the ability to handle difficult conversations and resolve complaints. - Trained, developed, and motivated my team to improve customer service, minimize losses, increase profits, and support my team’s personal and professional growth.

- A top performer in customer service, leadership, and sales in the Los Angeles region. - Trained and developed employees to better customers’ experiences, increase profits through sales and upgrades, and better manage customer complaints. - Peer chosen for a leadership and customer service award at the largest Enterprise operation, LAX.

- Helped manage operations, logistics, and activities for 23 youth clubs, in partnership with the YMCA.- Held resume building seminars for youth.- Counseled and led young men on a 10 day wilderness leadership retreat, sponsored by the US Embassy.- Assisted in the implementation and planning of two youth leadership camps with over 300 participants.- Implemented a new file management system to increase the efficiency of organizational management for local municipal agencies.

- Responsible for the highest sales, both by profit and gross, consecutively between 12/2015 and 09/2016.- Liaised with vendors to ensure appropriate deliveries were made in a timely manner.- Trained new employees, scheduled and coordinated events and corporate parties.

- Coordinated an international conference in Cyprus with over 40 participants.- Managed day to day organizational administration, including: maintaining and ordering supplies, creating invoices, press releases, and progress reports, photocopying, faxing, managing multi-line phones, arranging travel, booking facilities, and assisting in audit preparations, payroll, and budgeting.- Implemented a conference on conflict management in Cyprus, Israel, & Palestine with over 50 participants.- Helped design and develop a grant awarded €1,000,000 by the European Union to create an app to allow citizens to track the supply chains, and trace the origins, of their foods.