Randolph Flemister Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

• Oversee the daily operations of individual client programs by directing field processers, researching and correcting issues that impact daily program operations, and ensuring program consistently meets contractual agreements. • Train field processers in claims processing procedures, communicate new changes in special handling instructions, and adjust program operations, when needed, to meet objectives and ensure compliance and consistency across the program• Responsible for the creation and maintenance of account service instructions, training materials, and policy indexes for all programs • Maintain an open items matrix to document all issues and resolutions via Salesforce• Monitor and implement contract pricing changes, renewals and all program setup requirements, when needed.• Create and distribute customer invoicing, as well as facilitating the collection of outstanding payments. • Analyze and present program claims, financial, and trend data to executive level clients.• Suporrt clients in cost saving measures based on analytics. • Drive the creation and implementation of viable solutions to program issues by collaborating with team members across the management and executive teams;reviving the implemention of best practices or divising new strategy. • Coordinate and attend customer meetings, locally and regionally.

Smyrna

• Coordinate communications projects with vendors, agencies and contractors for the development and production of promotional materials, collateral or other marketing or communications-related materials and/or programs.• Proofread and edit marketing materials for internal and external communications pieces.• Coordinate direct mail programs with vendors to ensure materials ship efficiently without mistakes or errors.• Assist team with preparing new business pitches.• Develop timelines, competitive analysis spreadsheets and create action item summaries.• Review and edit existing materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines.

• Executes loss draft and property damage requirements including processing checks, processing documents, analyzing various property damage scenarios, and evaluating exceptions to determine funds access.• Responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.• Provides assistance and back up as needed to meet client requirements and serbie level agreements, mitigating loss to company.

Atlanta

Delivered software and administrative support for the banking operations department and for 1700+ retail business branch locations. Provided research, customer service, and problem resolution. Supported staff projects and initiatives, established and maintained business processes, updated databases, and prepared business communications.

Greater Atlanta Area

Delivered administrative support to the Southeast Marketing Manager for CBS Outdoor Advertising. Developed business communications, managed media kits, and performed data entry.

Bachelor Of Business Administration In Managerial Sciences, Managerial Sciences

Bachelor Of Business Administration (B.B.A.), Marketing

Earned two degrees in Business Administration in Marketing and Business Administration in Managerial Sciences