Randolph Davis Email & Phone Number

Charlotte, North Carolina, US

Davidson, North Carolina, US

• Direct Profit and Loss responsibility for over $60M annual sales.
• Oversaw the direction, coordination, and evaluation of the sales and fulfillment processes.
• Achieved annual objectives regarding profit, volume, margins, business mix, and share.
• Managed existing customers, new customer acquisition, customer satisfaction measurement, price management, and marketing.
• Maximized account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates.
• Assessed skills and administered necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems.

US

• Managed new equipment, modernization and service business, including sales, field operations, customer satisfaction and overall general business management. Highly motivated, assertive General Manager with Profit and.
• Led all segments of the business including sales, service, modernization and new construction.
• Focused on top line sales growth while overseeing field execution and field management to ensure a high level of customer satisfaction.
• Met or exceeded customer expectations by overseeing customer/client relationships.

US

• Oversaw all aspects of sales personnel management including hiring, training, goal setting, and performance management. Managed Service Department Sales goals of over $20,000,000.
• Forecasted monthly goals and managed results to meet financial objectives.
• Led new hire training program in Charlotte.
• Attended career fairs, interview sessions, training location placement, onboarding, training, and assist with permanent assignments.
• Coached all new sales trainees hired in the Southern Region.
• Developed new tools using ACE to assist sales team in exceeding sales goals through best practices and process improvements.

US

• Highly motivated and accomplished senior account manager.
• Sold service and maintenance contracts at required levels to obtain new units on maintenance agreements.
• Retained current maintenance agreements at required levels through great customer service and selling on factors other than price.
• Acquired broad product knowledge of all elevator/escalator lines and specialized architectural product knowledge; make effective sales presentations.
• Provided repair estimates for all normal work; read/interpret architectural drawings. Understood service contracts in broad terms.
• Developed service sales territory through customer contacts; maintained up-to-date technical knowledge of products.

US

• Worked closely with General Managers to establish sales, gross margin, and net gross margin goals for 25 facilities across North and South Carolinas Region.
• Established competitive pricing levels that produce increasing sales and gross margin levels.
• Involved with Purchasing Manager to insure diverse product offering.
• Facilitated business through outside/inside sales calls.
• Drove the implementation of quality and process improvements throughout the Carolinas Region.
• Worked closely with Regional Operations Manager to establish renovations of existing facilities, as well as new facility openings.

US

• Managed both sales and distribution personnel.
• Identified and secured sales with new and existing customers.
• Facilitated business through outside/inside sales calls.
• Managed over $35,000,000 in inventory.
• Improved warehousing and sales functions through process improvements.
• Managed sales and operations of Triad Market locations with sales volume of over $5,000,000.

US

• Duties encompassed budgetary, P&L, personnel, sales and service reporting directly to CEO.
• Developed high level of customer service and relations.
• Developed time management skills, team building, and communication skills.
• Managed vendor relationships and negotiated product pricing.