Randolph Hernandez

Randolph Hernandez Email and Phone Number

Hospitality and Corporate Events Management @ Ethara
Abu Dhabi, United Arab Emirates
Randolph Hernandez's Location
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
Randolph Hernandez's Contact Details
About Randolph Hernandez

Throughout my multifaceted career, I have consistently demonstrated a profound ability to innovate, lead, and infuse creativity across various roles, particularly shining in the Hospitality, Food/Beverage, and Event industries over the last decade. My journey has been driven by a compelling blend of my passion for technology and a deep-seated love for hospitality, aiming to craft positive customer experiences that stand out in today’s competitive landscape. This unique combination of interests has guided my career trajectory towards roles where the confluence of technology and hospitality creates unforgettable experiences for guests and clients alike.My qualifications paint a picture of a well-rounded professional with a broad skill set that spans across multi-unit food and beverage, retail operations, and project management. Proficient in managing profit & loss, budgets, and financial projections, I bring a strategic approach to financial management, ensuring operational efficiency and profitability. My technical fluency extends from network design to cutting-edge Internet-of-Things applications and POS systems, highlighting my ability to leverage technology in streamlining workflows and enhancing communication. Leadership, for me, is about setting an example and providing clear direction, especially in high-stress, fast-paced environments, with a focus on achieving measurable goals through meticulous procedure refinement and campaign management.Colleagues and clients have consistently recognized me for my leadership capabilities, innovative solutions, and dedication to brand development, marketing, and public relations. My entrepreneurial spirit has led to the successful operation of profitable businesses, rooted in corporate social responsibility and sustainable practices. Known for my natural sales acumen and prowess in social media marketing, I excel in event planning, marketing, and production, utilizing Agile/Scrum/Lean Startup practices for both software and business development. My highly developed skills in resource management, communication, and problem-solving, coupled with the ability to think creatively and execute systematically, underscore my preparedness to excel in future roles that sit at the intersection of technology and hospitality, driving forward with innovation and excellence.

Randolph Hernandez's Current Company Details
Ethara

Ethara

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Hospitality and Corporate Events Management
Abu Dhabi, United Arab Emirates
Website:
ethara.com
Employees:
268
Randolph Hernandez Work Experience Details
  • Ethara
    Hospitality And Corporate Events Management
    Ethara
    Abu Dhabi, United Arab Emirates
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  • Ethara
    Hospitality & Corporate Events Management
    Ethara Oct 2021 - Present
    Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    At Ethara (formerly ADMM / Yas Marina Circuit / Flash Entertainment), I spearhead F&B and Event Delivery for premier events like the Formula 1 Abu Dhabi Grand Prix, significantly enhancing guest experiences with innovative solutions. This role has led to a 15% revenue increase through strategic enhancements and the adoption of technologies like contactless payments and custom POS systems. My introduction of new F&B concepts and modular setups has been crucial in aligning our offerings with customer preferences and ensuring excellence across venues such as Yas Marina Circuit and beyond.Leading diverse temporary teams for various events, I've emphasized thorough execution from initial roles to post-event operations. My involvement in developing creative event concepts with the business development team has generated a broad spectrum of F&B and non-F&B events, meeting market trends. Extending Ethara's services to include government and third-party entities demonstrates our versatility and ability to offer exceptional experiences in diverse settings, showcasing our comprehensive event management approach.My commitment to health, safety, and sustainability standards remains strong, contributing significantly to the success of MICE events and bolstering Ethara's status as a top destination for corporate and leisure events. Working with sales and business development to launch new event products has driven revenue growth and market expansion. My focus on enhancing venue aesthetics and functionality has greatly improved guest experiences, while my strategic management of food truck operations, including layout optimization and site planning, has increased operational efficiency and enhanced customer journeys.
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  • Project Hospitality Solutions
    Executive Director & Founder
    Project Hospitality Solutions Jun 2019 - May 2023
    United Arab Emirates
    At Project Hospitality Solutions in Abu Dhabi, my role encompassed overseeing comprehensive aspects of the business, ranging from concept development and outlet management to the execution of event operations. My leadership was pivotal in driving project management from its initial ideation through to execution, ensuring the optimal use of resources. I focused on strategic leadership that emphasized innovation and customer-centricity, which included forming significant partnerships with government entities and industry leaders. This approach not only fostered a culture of innovation within the organization but also solidified our standing as a leader in the hospitality sector.My work involved collaborating with clients to develop, rejuvenate, and manage a variety of Food & Beverage concepts, from sports pubs to fine dining and elaborate entertainment venues, guiding these projects towards sustainable operation. A deep understanding of technology allowed me to provide comprehensive solutions to our clients, ranging from Point-of-Sale systems to Audio/Video systems and customer relationship management software, thereby enhancing operational efficiency and focusing on customer service.Additionally, entertainment matching and strategic marketing services were integral parts of our offering, ensuring that our clients' venues attracted the right audience and encouraged increased spending. My expertise also extended to organizing and managing large-scale events, such as concerts and sporting events, demonstrating our capability to handle diverse aspects of event operations. Our esteemed clientele includes notable entities such as Abu Dhabi Department of Culture & Tourism, Miral, and Yas Marina, underscoring our reputation for excellence in the hospitality industry.
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  • Fivecurrents
    Operations Manager - Expo2020 Dubai - Closing Ceremonies
    Fivecurrents Feb 2022 - Apr 2022
    Dubai, United Arab Emirates
    As the Operations Manager for FiveCurrents during Expo2020, I played a pivotal role in the seamless delivery of the event's Closing Ceremony. My responsibilities involved developing and implementing comprehensive systems and procedures across security, medical services, transportation, catering, and health & safety. This ensured not only the smooth execution of the event but also strict adherence to the highest operational standards. Managing day-to-day operations, I effectively met the requirements for crew and plant, maintaining operational integrity and efficiency throughout the event.In collaboration with various stakeholders, my efforts ensured alignment with the stringent standards and regulations of Expo2020. I conducted thorough reviews to uphold health and safety standards across all activities, underscoring my commitment to a safe and enjoyable experience for all attendees. Additionally, I was tasked with preparing production schedules, monitoring budgets, and coordinating with vendors and volunteers. My attention to detail and comprehensive approach were instrumental in the successful delivery of the Closing Ceremony, contributing significantly to the overall success of Expo2020.
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  • Stars 'N' Bars - Uae
    Group General Manager
    Stars 'N' Bars - Uae Oct 2015 - May 2019
    Abu Dhabi, United Arab Emirates
    As the Group General Manager of Stars 'N' Bars UAE, I spearheaded the introduction and management of the brand across locations in Abu Dhabi, Dubai, and Sri Lanka, drawing inspiration from the original Monte Carlo venue. My leadership encompassed the comprehensive oversight of design and build phases, pre-openings, daily operations, and marketing efforts, ensuring the brand's pioneering spirit was effectively translated into the local market. My role required making final decisions across all restaurant areas, from financial management to guest services, ensuring adherence to company standards to boost sales while controlling costs.My responsibilities extended to planning and executing marketing and branding objectives, expanding product solutions, and analyzing market trends to adapt our strategies accordingly. I upheld the highest standards of food safety and quality, ensuring compliance with local laws and maintaining the restaurant's professional image. My commitment to guest service involved addressing any complaints promptly and effectively, turning dissatisfied guests into loyal patrons. Operational duties were diverse, including managing shifts, maintaining standards of quality and cleanliness, and overseeing significant projects related to design, build, marketing, training, and technology.Leading the personnel management efforts, I provided direction on operational and procedural issues, conducted interviews, and was directly involved in hiring, supervising, and developing employees. This included conducting performance reviews and establishing clear expectations, fostering a supportive and high-performing team environment. My tenure at Stars 'N' Bars UAE was marked by a dedication to maintaining the brand's award-winning reputation while innovating and adapting to the unique demands of the UAE market.
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  • Corner Social
    General Manager (Consultant)
    Corner Social Aug 2015 - Oct 2015
    Greater New York City Area
    In my role as a General Manager Consultant for Corner Social, located in the vibrant heart of Harlem on Lenox Avenue, I was tasked with revitalizing the establishment over a three-month period from August to October 2015. Corner Social, known for its contemporary American cuisine and exceptional service under Chef Elpidio, reflects Harlem's rich history and modern palate, further accentuated by a striking mural by Paul Deo. My mission was to embody and enhance the unique vibe, energy, and style intrinsic to Harlem.My responsibilities were multifaceted, beginning with conducting damage control to address and rectify issues left by the previous management. This involved revising the menu to align with current sales data and market trends, ensuring the offerings resonated with our guests' evolving tastes. A key part of my strategy was to recruit and hire a new management team, laying the foundation for a refreshed operational approach. I spearheaded the conceptualization of new promotions, events, and marketing strategies aimed at reinvigorating the brand and strengthening its connection to the local community and beyond.Additionally, I focused on building relationships with local businesses, community organizations, and social groups to foster a sense of unity and support around Corner Social. By recalculating food and beverage costs, I aimed to maximize profitability while maintaining the high-quality standards the restaurant was known for. A significant restructuring of the management and front-of-house teams was undertaken to optimize overall operations, ensuring Corner Social's position as a beloved Harlem dining destination was not only preserved but also enhanced.
  • Random Synergy
    Owner / Director
    Random Synergy Jan 2003 - Oct 2015
    Greater New York City Area
    As the Owner and Director of Random Synergy, I led a boutique consultancy dedicated to revolutionizing the hospitality, food/beverage, and technology sectors. Our mission was to transform ideas into profitable ventures through bold risk-taking and relentless innovation. We partnered with both small businesses and large corporations, offering a spectrum of services from business development and marketing to design and technology consulting. Our approach was holistic, aiming not just to attract new customers to food and beverage establishments but also to overhaul businesses and train staff, alongside assisting Fortune 500 companies in product development and marketing strategies.At Random Synergy, we embraced proven startup practices and methodologies, such as Agile/Scrum, to address challenges and stimulate innovation across projects. Our work encompassed managing all business aspects, including sales, production, development, and marketing, and providing specialized consultancy services as CTO, General Manager, or Product Manager. We excelled in translating brainstorming sessions with clients and production teams into actionable, executable tasks. A significant part of our strategy involved teaching best practices and offering comprehensive training to enhance proficiency in technology, food, beverage, and hospitality.Our commitment to adding value extended to detailed P&L reporting and monitoring, offering hands-on leadership to inspire both staff and owners, and providing robust technology support. This included everything from network design and POS systems to desktop training. Moreover, we were heavily involved in producing events and concerts, executing "Bar Rescue" operations, optimizing business operations through technology solutions, implementing inventory management systems, and crafting targeted social media and traditional marketing campaigns.
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  • Twist And Smash'D Sports
    General Manager (Consultant)
    Twist And Smash'D Sports Feb 2015 - Aug 2015
    Astoria, Ny
    In my role as the interim General Manager at Twist and Smash'd Sports, a dynamic venue offering an extensive selection of lunch and dinner options, 50 beers on tap, a variety of wines and liquors, along with entertainment amenities including two Bocce Ball courts and 54 flat-screen TVs, I was instrumental in significantly boosting the establishment's performance. My tenure was marked by a substantial increase in weekly sales from $15k to over $45k and an improvement in Yelp reviews from 3 to 4 stars, reflecting enhanced customer satisfaction. This success was partly due to the development and rollout of a new Food/Cocktail/Wine/Beer Menu, which resonated well with our clientele's preferences.My responsibilities encompassed comprehensive management of all restaurant operations, including making critical decisions across departments, adhering to company standards to elevate sales while reducing costs, and handling all financial and personnel/payroll-related administrative duties. I was committed to preserving the restaurant's image and ambiance, calculating food and beverage costs, supervising portion control to minimize waste, and managing supply orders and deliveries. Ensuring exemplary guest service was a priority, alongside responding to and resolving complaints efficiently and maintaining robust security procedures to protect employees, guests, and assets. My role also involved managing daily operations, providing operational and hospitality guidance to employees, overseeing hiring, training, and development, and preparing the permanent General Manager to take over, ensuring a seamless transition and sustained operational excellence.
  • Heights Tavern
    Assistant General Manager
    Heights Tavern Jun 2013 - Feb 2015
    Greater New York City Area
    As the Assistant General Manager at Heights Tavern, a casual dining spot beloved in Washington Heights for its American cuisine with Cajun-inspired dishes, freshly made salads, craft beers, fine wines, and signature cocktails, I played a crucial role in the establishment's success from its inception. My responsibilities included direct reporting to ownership and investors, managing the pre-opening operations from construction to grand opening promotions, and leading the hiring process across departments to build a strong team. I managed all press, social media, public relations, and advertising campaigns, significantly raising the restaurant's profile.My leadership saw the creation of "The Taverns Group" restaurant collective and the establishment of meaningful partnerships with community groups, non-profits, and notable institutions like Columbia University and NYP Hospital. I was responsible for the financial oversight of food and labor costs, conceptualizing and executing high-profile events such as New Year's Eve, Halloween, and Super Bowl parties, which enhanced our brand presence and customer engagement. In collaboration with the ownership, I streamlined operations, set high standards across the board, and worked closely with the Executive Chef to innovate our menu offerings, ensuring both new and high-profit items were regularly introduced.I also took charge of developing comprehensive staff manuals and training programs to ensure consistency in service, designed and implemented IT systems for efficient document sharing and task management, and managed the logistical aspects of corporate events, catering, and boxed lunches. My role extended to overseeing repairs, troubleshooting technical issues, and liaising with vendors for supplies, all while fostering a culture of excellence and innovation that contributed significantly to Heights Tavern's reputation as a community staple.
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  • Tonic Times Square
    Director Of Marketing And Events
    Tonic Times Square Jun 2011 - Jun 2013
    727 7Th Avenue New York, Ny 10019
    As the Director of Marketing and Events, I led a transformative overhaul of the Events and Marketing department, resulting in a significant uplift in event sales and daily food revenue. My strategic leadership shattered previous event sales records, achieving 129k in ticket sales for our New Year’s Eve Bash, a substantial increase from the prior record of 89k. This accomplishment was paralleled by an increase in food sales from 25k to over 40k weekly, attributed to enhanced social marketing and promotional efforts. In this role, I was responsible for guiding the events, branding, and marketing efforts of Tonic Times Square, establishing a corporate events sales team that utilized CRM tools, sales scripts, and cold calling to consistently surpass sales records. I managed the execution of all special events, including New Year's Eve at Times Square and spearheaded the venue's event sales strategies. My duties also encompassed consulting on the redesign of the interior, overseeing the construction process, and collaborating with the chef and ownership to revamp the menu and introduce profitable lunch specials. Additionally, I directed the configuration of event spaces, managed food orders and decorations for all events and seasons, and oversaw front and back-of-house operations during peak shifts. My efforts also extended to coordinating maintenance tasks, including cleaning, repairs, renovations, and A/V equipment management. I executed effective social marketing strategies to increase daily covers and ran the Concierge Program. By focusing on resource allocation and staff training, I ensured consistent service levels, developed co-branded promotions to drive sales, and acted as the sole marketing agent for all corporate marketing and public relations initiatives. My role also involved developing and coordinating all communication, advertising, online programs, and media relations, acting as a liaison between ownership, vendors, staff, and clients.
  • Gtr Group / Honey Lounge
    General Manager
    Gtr Group / Honey Lounge Mar 2008 - Jul 2011
    Greater New York City Area
    As the General Manager of GTR Group / Honey Lounge, a premier lounge and restaurant nestled in the vibrant Meat Packing / West Village area of New York City, I oversaw the establishment's successful transition from previous ownership. The venue, known for its inviting ambiance with exposed brick, warm mahogany paneling, and a 25-foot amber backlit bar, became a favored local haunt for foodies and night owls. My role involved managing a wide array of operational facets, including staffing, vendor relations, and event partnerships. I was instrumental in drafting and implementing policies, employment agreements, and contracts that solidified the lounge's foundation for success.Under my leadership, Honey Lounge embraced digital transformation through the launch of various social media campaigns and the development of interactive technology. This strategic move significantly increased patronage and participation, bolstering the lounge's reputation in the competitive New York City nightlife scene. Furthermore, I introduced an inventory management system based on usage, which greatly improved the accuracy of reporting and ordering of goods. My hands-on approach extended to training staff in providing exceptional customer support and fostering a welcoming environment, crucial aspects that contributed to the lounge's allure.The rebranding and renovation of Honey Lounge marked a pivotal phase in its evolution, a process I closely managed to ensure alignment with our vision of becoming the neighborhood's sweet spot. My commitment to quality control, especially in food and cocktail preparation, set high standards that elevated the guest experience. Regular collaboration with the owners allowed me to provide timely updates, set strategic goals, and execute directives that propelled the lounge forward. Through these concerted efforts, Honey Lounge solidified its standing as a distinguished destination that seamlessly blended exquisite dining with an inviting atmosphere.
  • Extensis
    Systems Engineer, Integration And Consulting Services
    Extensis Oct 2005 - Oct 2007
    As a Systems Engineer in Integration and Consulting Services at Extensis, I played a pivotal role in addressing the challenges businesses face with the escalating volume of digital files. My contributions were centered around providing training and integration services that empowered organizations to establish best practices and maximize the benefits of Extensis Portfolio, Suitcase, and Font Reserve digital asset management (DAM) solutions. This effort was aimed at simplifying the management of documents, images, fonts, and other media files, thereby mitigating the costs associated with the potential loss and recreation of these files.My role demanded extensive travel, dedicating a significant portion of my time to sales calls, training sessions, and on-site integrations. Working in tandem with the Senior Sales Representative, I focused on identifying new potential customers and upselling to existing clients. I was responsible for implementing digital asset management workflows that integrated best practices and technology, designing font management strategies for creative teams, and engineering solutions across multiple platforms to establish automated creative workflows. These initiatives ensured brand consistency and streamlined operations across client organizations.I led the creation of customized asset libraries to reduce creative effort duplication, authored detailed documentation and usage guides for all newly implemented systems, and collaborated with client IT, creative, and management teams to deploy comprehensive company-wide solutions. Additionally, my responsibilities included supporting the sales team by demonstrating solutions and providing pre-sales support, offering insights and recommendations to the product marketing and management team, and developing customized plugins and web front ends for the Portfolio Suite. Through these efforts, I significantly enhanced the efficiency and creative capabilities of Extensis' clients.
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  • Urban Box Office
    Cto/Cio
    Urban Box Office Feb 2001 - Sep 2005
    Greater New York City Area
    As the CTO/CIO at Urban Box Office, I spearheaded the design and implementation of the information technology infrastructure, playing a pivotal role in product management and marketing. My achievements include drafting a successful investment proposal that secured $3 million in funding, a testament to my strategic planning and persuasive communication skills. My responsibilities also extended to international travel for investor, partner presentations, and team management, showcasing my ability to represent the company on a global stage and foster key relationships.During my tenure, I was instrumental in filing patent documents for in-house innovations, effectively converting them into valuable intellectual property. My collaboration with industry leaders, including Nicholas Negroponte from MIT, underscored my capability to engage with thought leaders and drive technological advancements. I directed the development of a comprehensive Content Management System that efficiently managed 17 websites, demonstrating my leadership in digital infrastructure projects. My strategic insight was crucial in restructuring the business, enabling it to successfully exit bankruptcy protection (DIP) and manage the liquidation of physical and software assets to satisfy creditors.Furthermore, I oversaw media and content management systems responsible for video, sound, and 3D editing, ensuring high-quality production standards. My role involved maintaining relationships with media production, mastering, and fulfillment partners, reinforcing the importance of collaboration in achieving business objectives. I led research and development efforts for new systems and devices used in mobile broadcasting, contributing to the company's innovation pipeline. My involvement in business development and marketing strategies through technology evangelism was key to promoting the brand and its offerings, highlighting my comprehensive skill set in leveraging technology to drive business growth.
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  • Viacom International
    Help Desk Engineer
    Viacom International Jan 1998 - Feb 2001
    Greater New York City Area
    During my tenure at Viacom, specifically within the MTV Networks team from January 1998 to February 2001, I was deeply involved in the IT infrastructure, providing crucial support as both a Help Desk Engineer and in Help Desk Support roles. My responsibilities encompassed delivering comprehensive over-the-phone and on-site IT customer support to over 3,000 end-users, a challenging but rewarding task that required not only a deep understanding of technology but also the ability to communicate effectively with a diverse user base. My role was instrumental in ensuring the seamless operation of IT services, directly contributing to the productivity and success of the MTV Networks team.A significant part of my duties involved evaluating and standardizing new hardware and software platforms across user groups. This process was critical in maintaining the reliability and efficiency of our IT systems, enabling the MTV Networks team to stay at the forefront of technological advancements and media production. By consistently updating and optimizing our technology stack, I was able to support the dynamic needs of our creative and operational teams, ensuring they had the tools necessary to produce compelling content and engage with their audience effectively.Moreover, I took the initiative to author internal technical documents and guides, designed to assist with troubleshooting, configurations, and system builds. These resources became invaluable to our team, enhancing our IT support framework and empowering users to resolve minor issues independently. This proactive approach not only improved our overall IT service delivery but also fostered a culture of learning and self-sufficiency within the MTV Networks team. My time at Viacom was marked by a commitment to excellence in IT support and a dedication to empowering our team through technology.
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Randolph Hernandez Skills

Online Marketing Entrepreneurship Start Ups Social Media Marketing Marketing Online Advertising Strategy Social Networking Marketing Strategy Management Creative Direction Event Management Training Mobile Devices Leadership Website Development Event Planning Strategic Partnerships Digital Asset Management Software Development Web Development Saas Web Analytics Enterprise Software Product Management Seo User Experience Digital Strategy Sql Bar Management Hospitality Agile Project Management Web Applications Photography Wordpress Customer Support Technical Support Restaurant Management Food And Beverage Tourism Technology Evangelist Font Management Start Up Business Consulting Intrapreneurship Operations Management Restaurants Service Industries Employee Training Management Consulting Staff Development

Frequently Asked Questions about Randolph Hernandez

What company does Randolph Hernandez work for?

Randolph Hernandez works for Ethara

What is Randolph Hernandez's role at the current company?

Randolph Hernandez's current role is Hospitality and Corporate Events Management.

What is Randolph Hernandez's email address?

Randolph Hernandez's email address is ra****@****lity.me

What is Randolph Hernandez's direct phone number?

Randolph Hernandez's direct phone number is +164624*****

What are some of Randolph Hernandez's interests?

Randolph Hernandez has interest in Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.

What skills is Randolph Hernandez known for?

Randolph Hernandez has skills like Online Marketing, Entrepreneurship, Start Ups, Social Media Marketing, Marketing, Online Advertising, Strategy, Social Networking, Marketing Strategy, Management, Creative Direction, Event Management.

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