Kyle Randolph Email & Phone Number

As the sole Product Manager, established core processes, including adoption of the Agile framework,implementation of prioritization system (WSJF) for feature work, and collaboration on escalation guidelinesResponsibilities included:- Support ticketing system- Knowledge Base- Tutorial videos- RESTful API documentation- Researched, designed, and implemented.

Responsible for providing assistance to teammates on the escalations team in identifying and resolvingissues found internally and externally.Responsibilities:- Identified and resolved bugs in the codebase using Golang, and Javascript- Developed scripted solutions using Python- Executed search queries against MongoDB and PostgreSQL databases- Leveraged.

Provided assistance to Customer Support team in identifying and resolving issues. Improved coding skillsby introducing internal tooling to fellow employees.

Defined and developed a strategic product roadmap, designed and released key features, established keyrelationships with Apple, and researched and implemented core security policies.Responsibilities:- Work closely and align with UX, Engineering, Support, and Executive team to ensure featuredevelopment aligns with internal stakeholders- Guided Marketing in.

Developed and deployed key security enforcements across Mac and Windows systems. Designed andimplemented a new Go To Market process for feature releases.

Boulder, CO

Migrated complete Knowledge Base from UserVoice to Desk. Prepared and created tutorial videos.Established domain expertise in Mac, Windows, Linux management. Assisted customers in deployment and configuration of JumpCloud in their environments.

Macomb, IL

-Providing outstanding technology consultation for all Apple products. -Presenting on the variety of ways that Apple products are currently being utilized, in higher education and beyond. -Teaching the various accessibility components that lie deeply integrated in the Apple operating system. -Promoting NextEv Technology Solutions through the variety of.

Donald S. Spencer Student Recreation Center

- Brainstorming and facilitating new opportunities for growth in attendance at the Recreation Center. - Promoting all upcoming events through Facebook, Twitter, through the university website. - Working with graphic designers, photographers, and other departments to ensure each event is successfully marketed and well-attended.

Macomb, IL

- Approving funds dispersed to all sports clubs.- Managing online site for Sports Council.- Ensuring all clubs are operating up to WIU's standards.

Donald S. Spencer Student Recreation Center

- Assisting in training and scheduling lifeguards for student aquatics center.- Brainstorming and facilitating events in the aquatics center.

Macomb, IL

- Competing against schools across the midwest area.- Coordinating and conversing with presidents of other water polo clubs to facilitate tournaments.- Managing practices regularly to ensure team growth and skill development. - Marketing the club across the University to ensure continual increases in participants.

-Building strong relationships with faculty and students across campus-Assisting faculty members in integrating Apple products into their everyday lives and the classrooms

Master Of Business Administration (M.B.A.), Management Information Systems, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Water Polo Sports Council Scuba ClubI pursued a Bachelor's in Business Management.