Randon R. Email & Phone Number

Greater Salt Lake City Area

Greater Salt Lake City Area

Greater Salt Lake City Area

Lead System Administrator at Hill AFB on the IT Consolidation contract.

Worked as a Project Manager for Pearson School Systems in the Implementation department of PowerSchool

Managed new accounts (projects) from conception to completion Consulted schools and school districts on network and hardware issues.Was responsible for installing and configuring the PowerSchool software on customers' server. This was done both on-site and remotely. Servers consisted of Macintosh OS 9, OS X (server and desktop), and Windows 2000 server.Worked with the customers' project team to set-up PowerSchool to function with their sites needs. This included making sure all parameters were set properly for vital school functions to operate correctly.Was responsible for extracting and converting data from the customers current database into ASCII formatImported data into the PowerSchool database and verified validity of dataWent on-site to train the project team on the PowerSchool software.Helped co-workers with network, hardware, and software issues.

Supervised 15 technicians in a multi-tier Call Center environment supporting over 1000 customersWas responsible with helping team members with level 2 and 3 issuesCreated all the training manuals for new hires to the PowerSchool call centerTrained new hires to the support departmentWorked with customers via email, phone, and on-site to resolve issues quickly and effectively.Generated daily, weekly, and monthly reports for senior level management

Master, Business Administration

Bachelor Of Science, Business Systems Information Technology