Ricardo Andrade Email & Phone Number

Pennsylvania, United States

Brazil

Brazil

Customer Service Solution Specialist

Belo Horizonte Area, Brazil

Account Executive Sales Role responsible for a regional territory selling into medium to large enterprise accounts in the 3rd largest market in Brazil (Belo Horizonte). Developed strategy for selling directly to these accounts as well as working with partners and resellers. I led new contract negotiations as well as renewals. Role also included working with many inside resources such as , Sales Engineering, Specialists, business development to guarantee execution of the territory strategy.

São Paulo Area, Brazil

Brazil, Sao Paulo

Sao Paulo, Brazil

Sales Specialists work along with account team to provide customers the strategic vision of a specific technology and perform consultative sales to guarantee that customers buy the best solution available for their needs. At Cisco i'm responsible for Enterprise Collaboration Sales, having over achieved sales quotas 3 years in a row as a Solutions Sales Specialist.

Brazil

Account Manager for Brazilian Enterprise Segment. Supporting strategic accounts in the financial, public, service provider sectors as well as other multi-sector accounts. Responsible for WebEx sales and quota of U$2.1M. Worked closely with SE's, Product Specialists, Business Development and Core AE's to identify WebEx opportunities within Cisco customer base and educate Cisco's partner community.

Focused on strategic opportunities for Cisco Cloud Collaboration Services (WebEx web-conferencing, WebEx Social, WebEx Telepresence, Jabber). Aligned to the Americas and LATAM for Commercial and Enterprise Sales.

Responsible for pre and post sales configuration, integration and implementation phases of complex networks that include data and voice services. Provide remote and on site technical support in the device installation process and for network changes made in lifecycle. Design network solutions for deployment in customer networks (hardware, software, and configurations), assist in troubleshooting and resolving network issues. Responsible for Sales pipeline and reaching sales quota while building solid customer satisfaction. Work closely with customer’s engineering and operations personnel to resolve network, supply and service support issues. Provide presentation and training for technical and sales force within large telecom provider in its different offices.

Responsible for all phases of pre-sales support and post-sales project management of Turnstone’s copper loop management system. Responsibilities include preparing customized presentations, system quotations and project management plans for large-scale Telecom deployments. Provide consulting services to service provider’s operations personnel to minimize support costs for installation and maintenance of end customer DSL circuits. Assisted Account Managers in achieving an important market share in DSL line testing systems in the US. During 2001 and 2002 took over all Systems Engineering responsibilities for Turnstone’s sales efforts in Latin America. Duties included implementation of lab trials and presentations to Senior Executives at telecommunication carriers in Brazil, Chile, Venezuela and Argentina. Other responsibilities included providing direct support for both pre-sales and post-sales efforts for the Telefonica, Telemar and Brasil Telecom accounts in Brazil.

Senior Engineer responsible for rollout and maintenance of the sites and networks in the South Florida Region. Responsible for design review and project management collocation and node installations within our Metropolitan Service Area and assisted other regions in the set up of new networks. Worked closely with NOC (Network Operation Center) on the set up and supervision of an extensive ATM / Frame Relay Network that had two different Central Nodes. Managed the activities of operations by supervising a team of associates and contractors, for site approval, install and hand off, also performed systems analysis and engineering of Frame Relay and ATM networks.

Certificate, Systems And Networks

B.A - Business