Randy Gould Email & Phone Number

Toronto, ON, CA

Canada

I am a Senior Partner Development Executive at ScalePad. I'm very excited to continue my relationship in the MSP Space, working with such great folks like Steve Sanghera and Dan Wensley, along with the 1000's of MSP's that I've been fortunate to have worked with in the past.

Toronto, Canada Area

Responsible for guiding MSPs in embracing GMS's NOC & Help Desk services - which are designed to both lower MSP overall support costs and allow MSPs to scale/grow their IT services business. GMS serves as a seamless MSP outsourced help desk and NOC extension to your IT service business. We expand your support scope by providing 24/7 phone, chat and ticket.

Richmond Hill, Ontario

Work with existing Level Platforms’ partners (customers) through:Developing a mutually beneficial partnership through development of processes and competencies that help to deliver and deploy Managed Workplace software for the mutual benefit of both solution providers and their clients. Currently managing 170 Level Platforms Partners world wide. Expanding.

Toronto, Canada Area

 Entrepreneur who grew business from start-up to profitability with annual sales exceeding initial target within the first year of operation. Expert knowledge and skills in all facets of independent transportation of Seniors or medically dependent clients.Own and handle business catering to the transportation and companionship of seniors or medically.

Responsible for Corporate Sales of Computer Equipment and peripherals.

Key team member selected to participate in the establishment of a new preventative maintenance center.Established best practice documents and reports which increased credibility of the new center and its mandate.Performed historical trending and data analysis to target key points of failure on the Rogers Cable outside plant network and build potential.

Monitored and documented all network activities and designed resolutions for implementation. Independently designed and implemented the Change Control Process currently in place at Rogers today.Analyzed live data and successfully completed real time fault management, resulting in Failure Review Reports directed to highlight key points of failure and used.

Promoted to National Network Operations CentreChange Control Coordinator for NNOC for both inside and outside plant.Head of Escalations for Network Operations Centre for both internal & external contacts/departments.Rapidly identified (ongoing) major activity on the network (OUN), thereby decreasing need for response from virtual call centers and.

Completed simultaneous program substitutions and playback of Community Channel programming.Responsible for creation and implementation of substitution logs as mandated by the CRTC and new process improvements.In charge of New Employee training/orientation & Scheduling for the Programming Operations Centre.In Charge of performing diagnostics on both.

Production and Engineering duties associated with all aspects of a small cable station, including camera, audio and directing.Voice work for programming on individual and network cable programming.