Randy Gould Email & Phone Number

Toronto, On, Ca

Canada

I am a Senior Partner Development Executive at ScalePad. I'm very excited to continue my relationship in the MSP Space, working with such great folks like Steve Sanghera and Dan Wensley, along with the 1000's of MSP's that I've been fortunate to have worked with in the past.

Toronto, Canada Area

Responsible for guiding MSPs in embracing GMS's NOC & Help Desk services - which are designed to both lower MSP overall support costs and allow MSPs to scale/grow their IT services business. GMS serves as a seamless MSP outsourced help desk and NOC extension to your IT service business. We expand your support scope by providing 24/7 phone, chat and ticket system driven support for your customers in conjunction with proactive remote management. GMS act’s as your true NOC & Help Desk Partner, we back this claim with our BYO (bring your own) tools integration and our ability to tie in with your existing business and support processes.100% North American with service delivery quality assurance management.

Richmond Hill, Ontario

Work with existing Level Platforms’ partners (customers) through:Developing a mutually beneficial partnership through development of processes and competencies that help to deliver and deploy Managed Workplace software for the mutual benefit of both solution providers and their clients. Currently managing 170 Level Platforms Partners world wide. Expanding the Managed Workplace software with NOC and Help Desk Services. Introducing AVG CloudCare and integrated Antivirus Software and Content Filtering solution to the I.T Channel through territorial distribution. Specializing in SMB Market Space.

Toronto, Canada Area

 Entrepreneur who grew business from start-up to profitability with annual sales exceeding initial target within the first year of operation. Expert knowledge and skills in all facets of independent transportation of Seniors or medically dependent clients.Own and handle business catering to the transportation and companionship of seniors or medically dependent clients. Manage all features of business, including client service, sales, marketing, accountings and employing and training. Prospecting potential clients and seniors residences within Southern Ontario. Built up client relations with Canadian Cancer Society, Amica Seniors residences, York Region Dialysis centers. Complete employee reviews, training documents Recognized by clients and colleagues as a consummate professional with a high degree of personal integrity. Known for a contagious passion for excellence, a talent for resourceful business solutions, and a capacity for motivational leadership. Possess outstanding communication and presentation abilities. Effectively market tangible products and services. Offer excellent customer relations skills.

Responsible for Corporate Sales of Computer Equipment and peripherals.

Key team member selected to participate in the establishment of a new preventative maintenance center.Established best practice documents and reports which increased credibility of the new center and its mandate.Performed historical trending and data analysis to target key points of failure on the Rogers Cable outside plant network and build potential preventative maintenance programs.Responsible for building business cases for the implementation of potential preventative maintenance programs focused on increased network efficiency.Built Business Requirement Documents and Design of Experiment documents in order to justify the necessity of major capital project expenditures. These documents took into consideration part specifications, specific techniques, replacement of equipment, testing, and direct financial impacts, thereby facilitating the decision process.Successfully wrote and achieved 8 sponsored Charter programs for preventative maintenance. These charters included background, scope, benefit analysis, implementation timelines, cost analysis, risks and assumptions. Key communications liaison with Upper Management linked directly to resource and program analysis.Proactively interfaced with other departments to facilitate achievement of key performance indicators pertaining to Network Engineering, Center of Excellences and Customer Service. Built procedural documentation for planned outside plant activity, hydro activity, and time response for potential outage preparation. Creator of program procedural support manual for distribution and implementation through the Centre of Excellence and collaborated with the Centre to train their staff on implementation of reports for management and director level.

Monitored and documented all network activities and designed resolutions for implementation. Independently designed and implemented the Change Control Process currently in place at Rogers today.Analyzed live data and successfully completed real time fault management, resulting in Failure Review Reports directed to highlight key points of failure and used as a basis to learn and implement proper techniques for future large scale outages.Analyzed, prioritized and issued faults to technicians and or contractors. Dealt with a work force of over 40 technicians plus a contracted work force of 20 technicians.Collaborated in the resolution of outages both inside and outside plant by ensuring proper troubleshooting methods were followed and analyzing the proper points of failure for calling out the correct technician and location.Established contacts, time parameters for work, pre and post checks, extension of related work tickets and performance metrics for measuring outside plant contractors.Developer of regional and national group programs for Technical reporting consistency.Developed procedures designed to help the maintenance dispatchers with their daily duties, and understanding of evolving technological advancements (Rogers on Demand, Switched Digital Video). Consistently achieved departmental key performance indicators with Network Engineering and Customer Service. In charge of reporting key information to management such as monthly change control and performance metrics for outside contractors.

Promoted to National Network Operations CentreChange Control Coordinator for NNOC for both inside and outside plant.Head of Escalations for Network Operations Centre for both internal & external contacts/departments.Rapidly identified (ongoing) major activity on the network (OUN), thereby decreasing need for response from virtual call centers and minimizing customer impact by 1/3.Prime in process & procedure documentation and methodology for Network Operations by utilizing complete knowledge of all Network Monitoring Platforms.Active Member of the 2004 & 2005 IBP (Integrated Business Plan) for Network Operations and recipient of 2 outstanding recognition awards.Damage Claims investigator recouping over 1.5 million dollars in lost revenue.Key to Network Operations in maintaining accurate data for Senior Management/Vice President and President Service Level reporting by working closely with call centre and XSR groups.

Completed simultaneous program substitutions and playback of Community Channel programming.Responsible for creation and implementation of substitution logs as mandated by the CRTC and new process improvements.In charge of New Employee training/orientation & Scheduling for the Programming Operations Centre.In Charge of performing diagnostics on both satellite and network band issues to minimize escalations.

Production and Engineering duties associated with all aspects of a small cable station, including camera, audio and directing.Voice work for programming on individual and network cable programming.