Randy Dunn Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona Area

Phoenix, Arizona Area

Tempe, AZ

• During my time with Clever, I accomplished many things to include the following:
• I improved existing and developed new Infusionsoft sales funnels and processes, targeted marketing campaigns and customized long-term follow-up sequences;
• I developed and maintained a new real-time, action-driven sync process between 2 Infusionsoft apps
• I developed and maintained a lead classification and distribution process;
• I maintained the integrity and stability of the Infusionsoft database and campaigns;
• I developed and maintained the company’s customized, fully-integrated CustomerHub member site;

Phoenix, Arizona Area

• While employed at the University I had the following responsibilities:
• Answer inbound calls from University of Phoenix students, staff, and faculty;
• Troubleshoot internet browser issues and issues within the University Classroom environment;
• Answer general questions regarding University Classroom Materials and Classroom functionality;
• Create new knowledge articles and How-To articles in University Knowledgebase using SalesForce.

• As the Project Manager I handled multiple responsibilities that included, but were not limited to:
• The first point of contact through phone, email, or online chat or webform;
• Evaluated client’s current annual sales numbers, lead collection, lead conversion, and ROI;
• Based on the evaluation, using Visual Studio and Infusionsoft, I would create a visual analysis of their current marketing and sales figures and demonstrate how Vital can expand their online and digital presence.
• Created and submitted Project Focus, Project Timeline, and Project Estimate to client;
• Supervised or directly took ownership of, expanding client’s online footprint through Social Media Marketing, SEO management, website development, and targeted organic or PPC marketing;

• My duties changed as my position changed. Included is a list of responsibilities during my entire tenure:
• Custom application development and implementation;
• Take ownership of clients and manage initial application installation projects;
• Test and debug new software package prior to release and follow up with developers on any issues or problems;
• Create trouble tickets if necessary and perform any necessary follow up, or find a suitable work-around until the development team can resolve the issue permanently;
• Troubleshoot networking issues within the client’s business to ensure a stable software environment;