Randy Archie Email and Phone Number

• Provide Leadership, expertise and meaningful consulting to IHOP Franchise partners to impact sales/profits and enhance the overall guest experience.• Utilize system and individual business metrics to help analyze issues and opportunities to improve overall restaurant operations.• Partner with Franchise organizations through Leadership and Development for all personnel at all levels of their organization.

• Responsible for 8 Arby’s restaurants.• Leading a high-performance team in the execution of Arby’s standards, guest experience and P&L accountability.• Primary focus on building bench strength through people capability and career growth.

• Led a Team of 9 Fast Casual Restaurant Teams across Tennessee, Alabama, and North Carolina totaling $13 million in sales.• Achieved 6% SSS and 122% of EBITDA plan through People Capability, Processes, and Follow up.• Led Brand in Customer Service metrics as measured by National Brand Analytics via consistent Operational Execution

• Full P&L accountability for $119 million in sales.• Proficiently directed all operations of up to 147 TN, AR, MO, MS, NC and VA restaurant locations, including sales, staff professional development, customer service, bookkeeping and business development.• Authoritatively recruited, trained, directed, scheduled and evaluated staff of 18 Area Managers and supervised Brand Standards, People Processes, Sales & Profit Tactics efforts.• Successfully reversed failing region to achieve #1 position in entire company for customer service, revenue generation, profitability, growth and overall aggregate scorecard 2012, 2013, & 2014.

• Knowledgeably oversaw all franchise business development concerns for western United States, including strategic planning, franchisee education & development, human resource operations, IT implementation and sales guidance.• Skillfully employed such training methodologies as Success Routines, Building a Great Restaurant, Ops Systems, Bench Planning & People Development, Staffing & Training and Business Planning.• Dutifully oversaw personnel orientation and coached franchisees in identifying opportunities.• Successfully achieved 8.75 out of 10 in Quality Services and Financial Practices metrics.

• Consistently improved sales by 3% per year and profits by 14% overall.• Knowledgeably developed five Area Coaches in Root Causes, Financial Capability and Long-Term Food & Labor Management.• Produced and initiated Region CHAMPS Program in 2002 and successfully achieved 100% YES! Score.