Transportation Operations Supervisor
CurrentEstablishes the overall direction of the department by determining priorities, setting goals and objectives and managing the activities.Provides assignments, goals and developmental opportunities for staff. Actively participates in employee development and succession planning.Develops and implements operating rules and procedures for the department.Develops business metrics and key performance indicators and implements processes and procedures based on findings and recommendations.Develops and analyzes budgetary/financial impacts and makes decisions/recommendations. Monthly budget-to-actual comparisons to ensure on-going budgetary compliance.Oversees processing of employee payroll information.Issues discipline and resolves first-step grievances and conducts discipline hearings.Develops scopes of work, participates in procurement process and administers competitively awarded contracts for transportation services. Reviews and approves contract transportation service invoices. Monitors and verifies required contractor reporting, ensuring contract compliance. Reviews the accuracy of operations data; revenue hours, ridership.Develops and monitors paratransit service performance indicators. Evaluates performance through data collection, analysis, and preparation of reports. Makes recommendations for schedule adjustments.Provides guidance and technical assistance with compliance of Americans with Disabilities Act (ADA) regulations.Prepares monthly reports summarizing contract operator performance or as needed. Works with other departments to develop long and mid-range planning documents, annual reporting including National Transit Database (NTD) reporting.Responds to customer comments, concerns and issues. Ensures timely response and resolution from contractors and internal staff. Assists customer relations with the investigation of complaints.