Division Manager, Technical Services
CurrentAs division manager of technical services, I lead the vision, strategy, and management of >3 divisions with oversight of 13 professionals responsible for selling and supporting fire protection products while directing key business development activities of ~230 account managers. I've developed and tested new products across customers to prepare for launch, and aligned with product management teams to educate sales teams on executing the product strategy. I operationalized the sales strategy based on long-term goals and vision, conceiving and rolling out 3-4 formal training programs annually for 10-30 direct sales and product specialists. During my leadership, I've orchestrated strategic product launches for 4 innovative products, achieving net sales from zero to $7M in lifetime sales. My team dominated the market across North America on 4 innovative product launches, driving sales from $1.89M in 2018 to $2.2M in 2019 to $3.94M in 2021 on 4 innovative product launches alone, representing a 215%+ increase in net sales.Other key contributions: ★ Achieving 111% of the 2020 sales goal★ Synchronizing efforts with key executive leaders in 3 primary market organizations as a trusted advisor★ Delivering best-in-class customer service for 1K+ customers while personally serving 100+ annually★ Building the talent pipeline through cross-training, coaching, and mentorship to advance multiple leadership potentials ★ Pivoting the strategy for NE fire protection sales during Covid-19, restructuring the line to maintain 91% of sales ★ Launching the Salesforce CRM, personally training staff with an 8-day “train the trainer” program