Randy Billups Email & Phone Number

Sherman Oaks, Ca

Managed all internal IT functions for west coast operations, including windows servers, business application software, desktop workstations, printing services, VOIP phone systems, and mobile phone systems. Managed remote site hardware and software for over 20 locations across the US, including user training on software installations and upgrades.

Leading staff of up to eight service/help desk members, managed ongoing software maintenance for external as well as internal customers. Also responsible for new customer installations and upgrades. Built/implemented SaaS model business product projected to generate considerable revenues.

Directed turnaround under-performing installation services group. Managed lean six-person technical team/$1.5M budget, leading US-wide projects encompassing the planning, configuring and installation of software/application products at 200+ customer sites.

Responsible for data center serving Development, Technical Support, Training and Sales Groups. Managed 20-person team and $3.5M budget. Employing existing and new technologies, delivered exceptional service while reducing operating software costs by more than 60%. Served as Product Line Manager with MDIS (previous iteration of Glovia) from 1992 to 1993.

Managed all aspects of product development life cycle for the tools used for the "technology stack" of our business product. Oversaw design, coding, testing, documentation, release, and installationon-going maintenance and support for technical products used by customers to run Xerox application software. Directed staff of 15 to 20 O/S programmers, system designers, QA technicians, and operations and release controllers. Interfaced directly with customers to ensure requirements/deliverables acceptance as well as superior field support. Implemented tools to reduce software release errors by 50%+ and release upgrade costs by 70%+.