- Engagement Leader at the 4th largest global pharmaceutical manufacturer focused on global logistics and supply chain for biopharmaceutical and extracellular matrix (ECM) products. - EL at a Global Distilled Spirits and Beer Manufacturer: Designed and delivered a new Net Revenue Management (NRM) model that is currently being implemented on a global basis. Determined current KPIs & RACI, documentation of specific issues, current process governance, organizational task split, and metrics used to measure performance and levels of process adherence.

Responsible for delivering process and IT system modernization solutions for clients in a variety of industries including retail, CPG, pharma, healthcare, financial services, and manufacturing. Leverages analytics to improve quality, lower costs, and enhance business value. Experienced in strategic data integration and analysis, technology implementations, process optimization, and business case analysis. RECENT ENGAGEMENTS:• Global Distilled Spirits and Beer Manufacturer: Designed and delivered a new Net Revenue Management (NRM) model that is currently being implemented on a global basis.• Commercial Lines Insurer: Led a CX engagement for the selection and implementation of a new end-to-end cyber risk modeling, policy, and claims management software.• National Clinical Diagnostics Laboratory: Customer Service Center effectiveness and efficiency study. Determined technology and operational process improvements to help 300 associates exceed performance benchmarks in over 3.6M annual customer contacts. • National Retailer: Led the implementation of a Kronos Human Capital Management (HCM) system from initial scope definition and vendor selection to change control management. • Regional Healthcare Integrated Delivery Network: Led the migration from a self-distributed model to three specialty logistics providers for 14 hospitals and 532 patient care sites to new model in seven months.

Directed a team of six responsible for e-commerce, Services, Logistics, Private Label, and all RFPs >$10M. Responsible for corporate global positioning and branding. Developed key business strategies with senior leadership to grow revenues and margin in logistics, hospital services, and private label products. Responsible for all private label (>3400SKUs) marketing, branding, and sales initiatives and training.CONTRIBUTIONS:• Launched new sales channel leveraging Amazon for B2C customers and build a Business-to-Physician offering. Exceeded targeted revenues by 280% using data-driven insights about consumer behavior, traffic patterns, and conversion rates.• Primary lead on master brand and re-positioning strategy to evolve Owens & Minor from a “master distributor” to a “leading global healthcare logistics company.”• Contributed to the analytics business plan by estimating sales potential, identifying key clients, and devising in-scope strategies. Identified collaboration opportunities with key strategic suppliers and B2B customers to increase revenue. • Launched 700 new SKUs in 3 years.• Established alliances and partnerships among medical device manufacturers and developed sales initiatives to increase revenues and margin. E.g.: 3M, Covidien, Ethicon, BBraun, etc.• Primary lead on marketing integration for acquisitions; Movianto GmbH Europe, Medical Action Industries, and ArcRoyal (Ireland).

Biotech focused on bringing innovative predictive modeling solutions to the preventive health and life insurance markets. Responsible for marketing, operations, customer service, IT, innovation and product development.• Commercialized the company’s SaaS predictive modeling product, including launch materials, development of a real-time web transaction platform and post launch analytics.• Led the development of a direct-to-consumer web-based product including pre-launch market analytics, customer focus groups, packaging design, transactional web sales platform, distribution and product logistics and post-launch analytics.• Responsible for the development and successful assertion of domestic and global intellectual property assets.

GE Financial Assurance (GEFA), subsidiary of GE Capital. IPO's in 2004 to become Genworth Financial.Led the development and implementation of Genworth’s global customer brand experience platform.• UX & UI design for Genworth's 26 global marketing and transactional websites• Developed & deployed new brand architecture• Responsible for brand experience for Genworth’s 15MM customers VP Entertainment Sports PartnershipsResponsible for global OUS branding & positioning for Genworth Financial. Evaluation and management of strategic sponsorships, talent and properties in nine European countries to enhance and expand the brand. $37MM Advertising/Brand budget.

Acute care psychiatric hospitals and related ancillary health care system. Established and led two new Partial Hospitalization Programs. Managed JCAHO accreditation process. Recruited staff and physicians, developed clinical curriculum, developed budget and managed bottom line.