• Built and retained high performance teams by hiring, developing, and motivating skilled professionals of 150+ including assistant program managers, supervisors, leads, housing specialist, clerks, compliance specialists and finance reviewers• Partnered with Miami Dade County to disburse over 200 million dollars (40,000 applications) of federal funding to renters

Responsible for providing vision and direction to staff of 40+ professionals that communicate daily with 2,000+ Tribal Students and families regarding academic, career, policy, and procedural mattersDirect Work Experience Program (WEP) that provides professional work opportunities for Tribal Members within various Seminole Tribe of Florida Departments designed with the goal of providing an opportunity for Tribal Members to expand knowledge outside the classroom and gain employability skills in an enriching and dynamic work environment Direct Tutoring Program that provides eligible Tribal Members with approved tutor to assist in promoting academic growth by providing enrichment activities to develop skills for independent self-learning Provide leadership to plan, direct, and coordinate a team that offers complete library services and program activities to four libraries (Brighton, Big Cypress, Immokalee, and Hollywood) across Florida

Actively worked with diverse departments to promote collaboration and teamwork across universityWorked with diverse groups within South Florida community to increase awareness on programs offered by UniversityAccurately developed and monitored statistical reports to efficiently develop recruitment strategies, yield management, forecasting, and operational efficiencyLead recruitment team that increased University enrollment from 35,000 in 2005 to 54,000 in 2014Directed call center for enrollment services (Admissions/Registrar/Financial aid)Forecasted call volume and developed staffing calendar to support an average of 10,000 inquiries per weekManaged outbound telecounseling department to help recruit and enroll new studentsSupervised tour guides and organized all group and family tours to help facilitate 250 visitors per week

Managed operations of Kaplan Center with staff consisting of an associate manager, marketer, 5 Kaplan student advisors, and over 30 part-time instructorsCreated operating budgets, marketing events, and class schedulesServed as Designated School Official and advised international students regarding visa issues and trainingNegotiated group deals with colleges and businessesRecruited, hired, and trained new instructors to service hundreds of studentsIncreased yearly revenues from $600,000 to $1,400,000 in 2.5 year period