• Managed and oversaw IT support staff with exceptional response times and maintained high SLA metrics. Created long- and short-term strategic and operational plans for IT that align with the company’s strategic priorities, business needs, service and operational excellence, resource planning, and growth at scale.• Managed and oversaw the comprehensive enterprise information security program to ensure the • security of Company’s platforms, data centers, applications networks, systems and servers, desktops, and the integrity, confidentiality and availability of platforms, databases, business, and other data in an operationally efficient and effective manner• Managed IT budget for over 100 sites. Maintained contracts for external vendors. Managed Telecom services • Oversaw management of third-party vendors in collaboration with Finance, including but not limited to software, IT hardware, desktop services, phone systems, managed services, data center, and network • services

Managed and oversaw the comprehensive enterprise information security (InfoSec) program to ensure the security of Company’s platforms, data centers, applications networks, systems and servers, desktops, and the integrity, confidentiality and availability of platforms and databases operationally efficient and effective manner.Oversaw and governed the development and support of technology Business Continuity and Disaster Recovery Plans for all IT assets and systems.Instituted and enforced security policy, frameworks, procedures, and measures that are relevant to how the Institution operates. Appropriately balances information assurance with ease of access to information necessary to job productivity, protects the information resources of the Institution and its clients, ensures regulatory compliance, and provides leadership in the education of all staff on the ethical uses of those resources. Institutes and enforces security policy, frameworks, procedures, and measures that are relevant to how the Institution operates. Appropriately balances information assurance with ease of access to information necessary to job productivity, protects the information resources of the Institution and its clients, ensures regulatory compliance, and provides leadership in the education of all staff on the ethical uses of those resources.Oversaw management of third-party vendors in collaboration with Finance, including but not limited to software, IT hardware, desktop services, phone systems, managed services, data center, and network services. Developed, submitted, and managed the operational and budgetary requirements for technology solutions to support Company strategy and internal business needs. Submitted regular progress reports to management in context of timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to approved budget. Oversaw the development and implementation of the IT Infrastructure operating and capital budgets.

Directed up to fifty employees, quality control, budget responsibility, employee evaluations and daily operations including system management and customer support.• Prepare and present sales proposals in addition to developing ten new products such as warehouse distribution software.• Support customers using customer specific ERP software solution.