Providing exceptional pet care and pet sitting services while you are away from home or just away for the day. Twelve years of Veterinary experience to assist your loved one with any needs they may have. Pets deserve our best so entrust yours to the best!

05/2015 – 11/2016• Performed duties and assume responsibility as Manager on Duty on a regular basis• Partnered with the General Manager & Assistant Manager to ensure proper scheduling to ensure in-stock goals and excellent customer service during peak hours• Partnered with the General Leader to ensure that adequate in-stock levels of all merchandise • Effectively organized and priced all sale and clearance merchandise • Analyzed inventory and sales data and made recommendations for improvement • Assist the General Manager and Assistant Store Manager in prioritizing planograms and ad planner to maximize sales• Provided training and coaching in product knowledge to associates daily on the sales floor and ongoing basis• Managed and coached sales associates in providing great customer service and in performing their assigned tasks with the objective of achieving budgeted sales• Communicated all situations and/or conditions that affected the store to the General Manager & Assistant Manager

• Customer service duties included greeting visitors, answering telephones, and guiding clients and patients to exam rooms• Performed administration tasks such as filing, faxing reports, photocopying and scanning documents for inter-departmental use• Presented treatment plans, explained fees and processed payments• Educated clients regarding medical procedures, recovery measures and medication instructions, products and general animal husbandry• Managed Orleans Parish and Jefferson Parish rabies tag program

• Provided on-site customer support related to in house diagnostic analyzers, service installation, training and troubleshooting• Installed laboratory diagnostic equipment, assemble components, tested operations, and adjusted equipment as needed• Trained customers in the use of laboratory diagnostic equipment and services• Researched and resolved customers dissatisfaction effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency• Technical responsibilities included; connectivity and network troubleshooting (PC & Mac), integration between IDEXX systems and various veterinary software programs, onsite troubleshooting for communication and integration conflicts, instructed clients on identifying system conflict and provided direction on resolutions, trained clients on working with integration of systems

• Resolved customers concerns effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency• Reduced open collection cases by 26%• Reduced the open invoice cycle time from 45 days to 28 days by developing timely reporting procedures • Implemented loss prevention protocols and eliminated negative end-of-year reporting• Maintained the customer interface of Pet Portals site, company web site, hospital computer systems and provided technical support• Resolved networking issues and maintained small business infrastructure (30 seats, PC & Mac)