Randy Calpe
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Randy Calpe Email & Phone Number

IT Operations and customer experience specialist, always looking for ways to improve efficiency while maximizing productivity and provide optimal customer satisfaction. Also, an avid Crypto enthusiast and investor :-) at RedCloud Consulting
Location: Bothell, Washington, United States 7 work roles 2 schools
1 work email found @redcloudconsulting.com 2 phones found area 206 and 425 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email r****@redcloudconsulting.com
Direct phone (206) ***-****
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Current company
RedCloud Consulting
Role
IT Operations and customer experience specialist, always looking for ways to improve efficiency while maximizing productivity and provide optimal customer satisfaction. Also, an avid Crypto enthusiast and investor :-)
Location
Bothell, Washington, United States
Company size
102 employees

Who is Randy Calpe? Overview

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Randy Calpe is listed as IT Operations and customer experience specialist, always looking for ways to improve efficiency while maximizing productivity and provide optimal customer satisfaction. Also, an avid Crypto enthusiast and investor :-) at RedCloud Consulting, a company with 102 employees, based in Bothell, Washington, United States. AeroLeads shows a work email signal at redcloudconsulting.com, phone signal with area code 206, 425, and a matched LinkedIn profile for Randy Calpe.

Randy Calpe previously worked as Program Manager (On contract at Microsoft via RedCloud Consulting) at Redcloud Consulting and Senior IT Service Operations (Tech Link) at Microsoft. Randy Calpe holds Curriculum Intensive Full-Stack Bootcamp Working With Python, Java, And Mern from Coding Dojo.

Company email context

Email format at RedCloud Consulting

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{first}.{last}@redcloudconsulting.com
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Profile bio

About Randy Calpe

Highly motivated professional with nearly 20+ of experience years in IT Support & Operations. Excellent in fostering collaborative, constructive, and cooperative working relationships to achieve team objectives while providing the best customer experience.Seeking new opportunities to use my skills in the evolving digital crypto-asset space. Strong information technology professional skilled in Management, IT Operations, Microsoft Products, SharePoint, Yammer, TEAMS, Product deployment and readiness, Service Management and complex onboarding, Incident, Problem, and Change, ITIL – Service Delivery and Management, Policy & Security Procedure Definition, Team management.

Listed skills include Cloud Computing, Management, Microsoft Technologies, It Service Management, and 3 others.

Current workplace

Randy Calpe's current company

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RedCloud Consulting
Redcloud Consulting
IT Operations and customer experience specialist, always looking for ways to improve efficiency while maximizing productivity and provide optimal customer satisfaction. Also, an avid Crypto enthusiast and investor :-)
bellevue, washington, united states
Website
redcloudconsulting.com
Employees
102
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7 roles

Randy Calpe work experience

A career timeline built from the work history available for this profile.

Program Manager (On Contract At Microsoft Via Redcloud Consulting)

Current
Redcloud Consulting

Redmond, Washington, United States

Help drive and manage tool migration for internal Microsoft consumer line of business global support teams to Dynamics for Microsoft (DfM).- Developed, coordinated, and drove the process to gather onboarding tool requirements for the engineering team from 40 + support teams.- Provide feedback and recommendation on opportunities to improve end-to-end.

Jan 2022 - Present

Senior It Service Operations (Tech Link)

Microsoft

Redmond, Washington, United States

  • Managed the relationship between Microsoft and vendor suppliers providing Deskside support to ensure excellent customer support experience and minimize productivity impact in 100 countries and 80+ Tech Link locations.
  • Analyzed key KPIs proactively remediate service health to ensure that service and operation levels are met.
  • Responsible for support readiness and onboarding projects/program. Drove cross-group collaboration among suppliers, service owners, product groups, and IT Managers to mitigate service-level impact support and client.
  • Managed laptop loaner inventory budget. Provided forecasting and staying within budget.
  • Assembled and presented monthly services review to the Global Support leadership team.
  • Delivered IT Showcase as Tech Link support SME and shared Microsoft IT experience/best practices with external customers.
Jul 2017 - Jan 2021

Senior It Service Operations / Senior Program Manager (Helpdesk / Line Of Business)

Microsoft

Redmond, Washington, United States

  • Managed the relationship between Microsoft and vendor suppliers providing Helpdesk (Phone, Web & Chat) & Line of Business Applications support to ensure excellent customer support experience and minimize productivity.
  • Analyzed key KPIs proactively remediate service health to ensure that service and operation levels are met.
  • Responsible for support readiness and onboarding projects/program. Drove cross-group collaboration among suppliers, service owners, product groups, and IT Managers to mitigate service-level impact support and client.
  • Analyze and standardize workflows across tiers/teams/services.
  • Assembled and presented monthly services review to Global Support leadership team.
  • Deliver IT Showcase as Heldpesk SME and share Microsoft IT experience/best practices with external customers.
Jul 2008 - Jul 2017

Operations Manager

Microsoft

Redmond, Washington, United States

  • Led a team of Tier II Technical support engineers to meet KPI targets while maintaining a high level of customer services. Provided mentorship and guidance to advance their careers at Microsoft.
  • Received above 90% positive LCI – Manager feedback from my team throughout as a manager.
  • Responsible for the support, training, and education of Tier II technical staff.
  • Drove development and deployment of System Account Permission tool for end-user to self-manage permissions to the mailbox.
Jul 2005 - Jul 2008

Operations Analyst

Microsoft

Redmond, Washington, United States

* Responsible for providing highest level customer support* Effectively resolve Break-Fix service requests* Support queue management* Produced Knowledge Base articles, support processes, and procedure documentation* Assisting offshore counterparts as SME on new/difficult support issues* Establish and maintained cross-group collaboration* Security group.

Jul 2002 - Jul 2005

It Admin

Netreflector

United States

IT Intern; Downtown Seattle Duties:o PC setup and troubleshootingo Maintain Software licenseo Administered User accounts

Jul 1999 - Feb 2000

Sales Manager

Nordstrom

United States

Held Several Sales and Managerial Position, Including Call Center Team Manager, Department Manager and Assistant ManagerDuties:o Knowledge of Nordstrom Network System through windows(MACS, FEDX, Info express, Microsoft Outlook)o Scheduled and interviewed for appropriate staffing needso Administrated inventory control procedureso Managed & supported various.

Jun 1994 - Aug 1999
Team & coworkers

Colleagues at RedCloud Consulting

Other employees you can reach at redcloudconsulting.com. View company contacts for 102 employees →

MB Melissa Bennett Melissa Bennett Colleague at Redcloud Consulting Sultan, Washington, United States, United States View → JT Julia Thompson Julia Thompson Colleague at Redcloud Consulting Greater Seattle Area, United States View → AS Angela Stevenson Angela Stevenson Colleague at Redcloud Consulting Charleston, South Carolina, United States, United States View → MF Matthew Francis Matthew Francis Colleague at Redcloud Consulting Greater Sacramento, United States View → JA Jonathan Avedovech Jonathan Avedovech Colleague at Redcloud Consulting Edmonds, Washington, United States, United States View → CC Courtney Calkin Gonzales Courtney Calkin Gonzales Colleague at Redcloud Consulting Meridian, Idaho, United States, United States View → ML Matt Little Matt Little Colleague at Redcloud Consulting Seattle, Washington, United States, United States View → DM Danielle Miller Danielle Miller Colleague at Redcloud Consulting Ravensdale, Washington, United States, United States View → LA Lumen A. Mba. Pm. Pmp. Sysa Lumen A. Mba. Pm. Pmp. Sysa Colleague at Redcloud Consulting Greater Watertown-Fort Drum Area, United States View → JG Jason Grant Jason Grant Colleague at Redcloud Consulting Washington, District Of Columbia, United States, United States View →
2 education records

Randy Calpe education

Curriculum Intensive Full-Stack Bootcamp Working With Python, Java, And Mern

Coding Dojo

Education record

Nathan Hale
FAQ

Frequently asked questions about Randy Calpe

Quick answers generated from the profile data available on this page.

What company does Randy Calpe work for?

Randy Calpe works for RedCloud Consulting.

What is Randy Calpe's role at RedCloud Consulting?

Randy Calpe is listed as IT Operations and customer experience specialist, always looking for ways to improve efficiency while maximizing productivity and provide optimal customer satisfaction. Also, an avid Crypto enthusiast and investor :-) at RedCloud Consulting.

What is Randy Calpe's email address?

AeroLeads has found 1 work email signal at @redcloudconsulting.com for Randy Calpe at RedCloud Consulting.

What is Randy Calpe's phone number?

AeroLeads has found 2 phone signal(s) with area code 206, 425 for Randy Calpe at RedCloud Consulting.

Where is Randy Calpe based?

Randy Calpe is based in Bothell, Washington, United States while working with RedCloud Consulting.

What companies has Randy Calpe worked for?

Randy Calpe has worked for Redcloud Consulting, Microsoft, Netreflector, and Nordstrom.

Who are Randy Calpe's colleagues at RedCloud Consulting?

Randy Calpe's colleagues at RedCloud Consulting include Melissa Bennett, Julia Thompson, Angela Stevenson, Matthew Francis, and Jonathan Avedovech.

How can I contact Randy Calpe?

You can use AeroLeads to view verified contact signals for Randy Calpe at RedCloud Consulting, including work email, phone, and LinkedIn data when available.

What schools did Randy Calpe attend?

Randy Calpe holds Curriculum Intensive Full-Stack Bootcamp Working With Python, Java, And Mern from Coding Dojo.

What skills is Randy Calpe known for?

Randy Calpe is listed with skills including Cloud Computing, Management, Microsoft Technologies, It Service Management, Sharepoint, It Operations, and Partner Management.

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