Creating partnerships with mortgage lenders and brokers to provide solutions that allow optimal efficiency to close loans.

Information Searching Co. is a credit reporting agency that provide mortgage and lending solutions. • Responsible for strategizing, creating, improving and developing daily business functions to increase efficiency and productivity while minimizing costs. • Collaborate with vendors to introduce new products and service to increase revenue, which are successfully implemented through trainings• Maintain and build lasting business relationships with mortgage lenders and brokers

• Effectively analyze mortgage business onboarding applications and documents to assess risk and determine account approval through Experian, TransUnion and Equifax vetting process• Manage accounts receivable and collections for all business accounts, resolve disputes and complaints• Prepare monthly statements and billing for customers• Adhere and maintain company compliance with Experian, TransUnion and Equifax • Routinely evaluate risk to prevent potential fraud and determine when to take action• Manage annual audit review for Experian, TransUnion and Equifax to maintain compliance with business accounts

• Analyze and process requests to assist with increasing borrower FICO scores to qualify for mortgage loan based for Fannie Mae and Freddie Mac guidelines• Process Rapid Rescore requests to increase borrower FICO Scores• Manage inbound customers calls

• Managed intake and processing of purchase and refinance loans in a timely manner according to FHA, Fannie Mae and Freddie Mac lending guidelines• Maintained high levels of customer service with borrowers throughout loan process• Gathered and reviewed documents for loan process including credit reports, appraisals, income tax returns and asset verifications• Addressed and resolved customer complaints, defusing volatile customer situations empathetically and professionally