Randy Colilla
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Randy Colilla Email & Phone Number

Dynamic professional, streamlining operations and creating robust enterprise solutions. at Wilson Technology Group
Location: Charlotte Metro, United States, United States 6 work roles 1 school
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Current company
Wilson Technology Group
Role
Dynamic professional, streamlining operations and creating robust enterprise solutions.
Location
Charlotte Metro, United States, United States
Company size
9 employees

Who is Randy Colilla? Overview

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Randy Colilla is listed as Dynamic professional, streamlining operations and creating robust enterprise solutions. at Wilson Technology Group, a company with 9 employees, based in Charlotte Metro, United States, United States. AeroLeads shows a matched LinkedIn profile for Randy Colilla.

Randy Colilla previously worked as Service Manager at Wilson Technology Group and Technical Support Manager at Ekos. Randy Colilla holds Associate'S Degree, Network And System Administration/Administrator from York Technical College.

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Email format at Wilson Technology Group

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Wilson Technology Group

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Profile bio

About Randy Colilla

I am a solutions-focused professional with an impressive career leading Technical Support initiatives spanning over 15 years. My expertise lies in applying Agile project management methodologies to direct and design enterprise solutions that distill large amounts of data to be used in making intelligent business decisions. I possess a talent for developing and managing CRM platforms to increase team efficiency, scale data management and automation, and improve yield. As an adaptive leader, I drive a culture of continuous improvement, adopting innovative solutions to create capabilities that align with the organizational vision. As a progressive team player and leader, I am looking to join a forward-thinking company that desires to establish a more data-driven focus to improve business expansion efforts, customer retention initiatives, and operational readiness. Contact me today to discuss how I can lend my skills to the success of your strategic goals.

Current workplace

Randy Colilla's current company

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Wilson Technology Group
Wilson Technology Group
Dynamic professional, streamlining operations and creating robust enterprise solutions.
charlotte, north carolina, united states
Website
wilsontechnologygroup.com
Employees
9
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6 roles

Randy Colilla work experience

A career timeline built from the work history available for this profile.

Technical Support Manager

Ekos

Charlotte, North Carolina, United States

As Manager of Technical Support, I streamlined operations by developing and implementing support systems that enhanced workflows and provided insights into product quality and customer satisfaction. I led a high-performing team, fostering environments for growth and excellence and defining KPIs to properly assess the progress of strategic goals. I analyzed.

May 2022 - Jun 2023

Manager Of Customer Support

Xenial – Cloud Based Restaurant Management Platform

Charlotte, North Carolina, United States

I directed a team of 15 - 21 technical support representatives and oversaw staffing and workforce scheduling for the 24/7 operation of a customer-facing technical support team. I governed the migration of a complex database of customer and support ticket information into another instance of Salesforce; data included 2500+ records comprised of customer.

Sep 2018 - May 2022

Help Desk Supervisor

Xpient Solutions

Charlotte, North Carolina, United States

I promoted the readiness of all networked systems and displayed exceptional acumen in troubleshooting Windows systems. I systematically upgraded hardware, executed strategies to mitigate performance issues, and created escalation procedures to improve the efficacy of maintenance programs for computer hardware and network infrastructure. Additionally, I.

Feb 2012 - Sep 2018

Technical Support Specialist

Xpient Solutions

Charlotte, North Carolina, United States

I served as a Subject Matter Expert, providing tiered technical support for POS hardware and software issues, and authored technical documentation for all troubleshooting activities. I engaged end-users, expertly assessing needs and responding to technical queries, security issues, and associated issues with POS hardware and software. I also delivered.

Jun 2011 - Feb 2012

Information System Technician

Central Piedmont Community College

Charlotte, North Carolina, United States

I played an integral role in ensuring a proficient workforce and significantly reducing system downtime. I executed Tiered remote client assistance, including installation, configuring, troubleshooting, and hardware and software issues. I also improved help desk support functions, opened problem tickets, assessed client needs, and provided resolutions.

Jul 2010 - Jun 2011
Team & coworkers

Colleagues at Wilson Technology Group

Other employees you can reach at wilsontechnologygroup.com. View company contacts for 9 employees →

JC Joseph Crovi Joseph Crovi Colleague at Wilson Technology GroupRock Hill, South Carolina, United States, United States View → TB Trevor Bouldin Trevor Bouldin Colleague at Wilson Technology GroupUnited States, United States View → NP Noah Peltier Noah Peltier Colleague at Wilson Technology GroupCharlotte, North Carolina, United States, United States View → BH Benjamin Humphrey Benjamin Humphrey Colleague at Wilson Technology GroupCharlotte Metro, United States View → EH Emilie Hamm Emilie Hamm Colleague at Wilson Technology GroupDenver, North Carolina, United States, United States View → DB Darlene Bianco Darlene Bianco Colleague at Wilson Technology GroupBrooksville, Florida, United States, United States View → LW Larry Wilson Larry Wilson Colleague at Wilson Technology GroupPhoenix, Arizona, United States, United States View → JB Justin Bouldin Justin Bouldin Colleague at Wilson Technology GroupCharlotte, North Carolina, United States, United States View → JW James Wilson James Wilson Colleague at Wilson Technology GroupDelaware City, Delaware, United States, United States View → TW Theresa Wilson Theresa Wilson Colleague at Wilson Technology GroupCharlotte, North Carolina, United States, United States View →
1 education record

Randy Colilla education

FAQ

Frequently asked questions about Randy Colilla

Quick answers generated from the profile data available on this page.

What company does Randy Colilla work for?

Randy Colilla works for Wilson Technology Group.

What is Randy Colilla's role at Wilson Technology Group?

Randy Colilla is listed as Dynamic professional, streamlining operations and creating robust enterprise solutions. at Wilson Technology Group.

Where is Randy Colilla based?

Randy Colilla is based in Charlotte Metro, United States, United States while working with Wilson Technology Group.

What companies has Randy Colilla worked for?

Randy Colilla has worked for Wilson Technology Group, Ekos, Xenial – Cloud Based Restaurant Management Platform, Xpient Solutions, and Central Piedmont Community College.

Who are Randy Colilla's colleagues at Wilson Technology Group?

Randy Colilla's colleagues at Wilson Technology Group include Joseph Crovi, Trevor Bouldin, Noah Peltier, Benjamin Humphrey, and Emilie Hamm.

How can I contact Randy Colilla?

You can use AeroLeads to view verified contact signals for Randy Colilla at Wilson Technology Group, including work email, phone, and LinkedIn data when available.

What schools did Randy Colilla attend?

Randy Colilla holds Associate'S Degree, Network And System Administration/Administrator from York Technical College.

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