Randy Connell Email & Phone Number

Manages tier 1 and 2 technicians for spa and salon business management software. Determines and implements support objectives, strategies and standard operating procedures. Serves as liaison to software developers and architects, vetting escalations, and analyzing back-end and UI challenges. Assists with new release QA testing, ongoing defect identification and severity analysis and prioritization.

Owner/OperatorFlexJam LLC2013 – 2021Designed iOS and Android apps which provide fans of live music to influence band’s set lists in real-time, during live performances. Developed UI, UIX and database, and deployed to Apple and Android stores. App features include payment capture and geofencing.Vice PresidentCEO Space Colorado2003 – 2009Entrepreneurial networking, training and support organization. Responsible for audio/visual multimedia, technical and creative… Show more Owner/OperatorFlexJam LLC2013 – 2021Designed iOS and Android apps which provide fans of live music to influence band’s set lists in real-time, during live performances. Developed UI, UIX and database, and deployed to Apple and Android stores. App features include payment capture and geofencing.Vice PresidentCEO Space Colorado2003 – 2009Entrepreneurial networking, training and support organization. Responsible for audio/visual multimedia, technical and creative support for 40 (or more) weekly, 2 hour long meetings per year, with attendance as high as 200. Produced and edited high-quality, unique, informative and entertaining videos for each meeting. Managed computers, projectors, sound systems, microphones and lighting, and coordinated logistics. Show less

Managed the Traffic, Distribution and Warehousing facility, consisting of up to 35 employees, for a multi-million dollar international training company. Functions included inventory purchasing and management; domestic and international direct order fulfillment; individual domestic and bulk international seminar fulfillment; and material returns/rework operations. This facility produced approximately 35 seminar and 750 customer orders per day. Substantially improved internal and external… Show more Managed the Traffic, Distribution and Warehousing facility, consisting of up to 35 employees, for a multi-million dollar international training company. Functions included inventory purchasing and management; domestic and international direct order fulfillment; individual domestic and bulk international seminar fulfillment; and material returns/rework operations. This facility produced approximately 35 seminar and 750 customer orders per day. Substantially improved internal and external customer service, morale, attendance and productivity while reducing staff and related expenses. Successfully designed and implemented a creative 4x10 schedule, contributing significantly to the aforementioned improvements. Show less

Provided voice services for over 5000 employees at 60 locations in North America, Europe and Asia for a cutting edge global communications company. Supervised a team of billing analysts. Services included, but were not limited to: Phone moves, adds and changes; voicemail management; Voice over IP administration; auto attendant design and implementation; 24x7 global on-call for trouble resolution; back-up to basic call-center applications. Implemented Voice over IP inter-office trunking between… Show more Provided voice services for over 5000 employees at 60 locations in North America, Europe and Asia for a cutting edge global communications company. Supervised a team of billing analysts. Services included, but were not limited to: Phone moves, adds and changes; voicemail management; Voice over IP administration; auto attendant design and implementation; 24x7 global on-call for trouble resolution; back-up to basic call-center applications. Implemented Voice over IP inter-office trunking between 20 gateways in North America and Europe, providing substantial long distance cost reductions. Migrated all North American long distance services to one carrier billing plan, providing cost savings of approximately $1.5 million per year. Show less

Managed the Traffic, Distribution and Warehousing facility, consisting of up to 35 employees, for a multi-million dollar international training company. Functions included inventory purchasing and management; domestic and international direct order fulfillment; individual domestic and bulk international seminar fulfillment; and material returns/rework operations. This facility produced approximately 35 seminar and 750 customer orders per day. Substantially improved internal and external… Show more Managed the Traffic, Distribution and Warehousing facility, consisting of up to 35 employees, for a multi-million dollar international training company. Functions included inventory purchasing and management; domestic and international direct order fulfillment; individual domestic and bulk international seminar fulfillment; and material returns/rework operations. This facility produced approximately 35 seminar and 750 customer orders per day. Substantially improved internal and external customer service, morale, attendance and productivity while reducing staff and related expenses. Successfully designed and implemented a creative 4x10 schedule, contributing significantly to the aforementioned improvements. Show less