Randy E.

Randy E. Email and Phone Number

IT Service Support Manager @ Movement Mortgage
fort mill, south carolina, united states
Randy E.'s Location
Rock Hill, South Carolina, United States, United States
About Randy E.

High-performing leader with 19+ years of computer operations and technical support and passion for top quality Customer Service and support. Proven ability to effectively communicate with leadership, staff and vendors. Ongoing process improvements to assist both the user community and support team. Leadership is not telling someone what to do, it's information gathering, asking opinions and most importantly, listening.

Randy E.'s Current Company Details
Movement Mortgage

Movement Mortgage

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IT Service Support Manager
fort mill, south carolina, united states
Website:
movement.com
Employees:
3776
Randy E. Work Experience Details
  • Movement Mortgage
    It Service Support Manager
    Movement Mortgage Jul 2022 - Present
    United States
    View
  • Infosys
    Director
    Infosys Mar 2021 - Present
    Fort Mill, South Carolina, United States
    View
  • American Tire Distributors
    Service Delivery Manager
    American Tire Distributors Jul 2017 - Jun 2019
    Huntersville, Nc
    View
  • Roundpoint Financial Group
    Service Desk Supervisor
    Roundpoint Financial Group Sep 2013 - Jul 2017
    Charlotte, North Carolina Area
    • Monthly metrics reporting to leadership team• Maintaining monthly customer satisfaction level above 97%• Meeting SLA’s• Monitoring all IT ticketing queues• Yearly Performance appraisals • Administrator for Service Desk application (SysAid)• Equipment Purchasing• Remote support using DameWare, LogMeIn• Support for MS Windows 7, office suite 2010 & 2013• VPN & Citrix setup and support• Mobile Device support (MobileIron)• Training & mentoring co-workers
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  • Premier, Inc.
    Service Desk Engineer
    Premier, Inc. Jun 2001 - Sep 2013
    Charlotte, Nc
    • Helped design and implement Premier Technical Service desk• Service Desk lead / Mentor / Liaison between IT departments• Monthly metrics reporting• Administrator for Service Desk application (TechExcel - ServiceWise)• PC (Desktops & Laptops) setup and maintenance.• Support 600+ remote staff• Remote base support using DameWare & LogMeIn• Primary support for MS Windows XP / Win7, office suite 2007 & 2010• VPN, TCP/IP and Networking setup and troubleshooting.
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  • Computer Sciences Corp. (Nortel Networks, Premier Inc. Account
    Pc Technical Specialist
    Computer Sciences Corp. (Nortel Networks, Premier Inc. Account Nov 2000 - May 2002
    Rochester Ny
    • Windows, Apple & printer support on 1200+ systems, dealing with software and hardware issues for laptops, desktops and printers. • Work Flow Manager for Premier Account• NT server and workstation setup and maintenance• Maintained 60% first call fix at helpdesk• MS Windows 95/98/NT/2000/XP, office suite setup and troubleshooting• VPN, TCP/IP and Networking setup and troubleshooting
  • Nortel Networks
    Pc Systems Specialist
    Nortel Networks May 1992 - Nov 2000
    Rochester, Ny
    • Successfully migrated from Apple Macintosh environment to Windows environment.• MS Windows 95/98/NT and office suite setup and troubleshooting.• Macintosh OS setup and troubleshooting. • Setup and maintenance of Backup servers for end users.

Frequently Asked Questions about Randy E.

What company does Randy E. work for?

Randy E. works for Movement Mortgage

What is Randy E.'s role at the current company?

Randy E.'s current role is IT Service Support Manager.

Who are Randy E.'s colleagues?

Randy E.'s colleagues are Danielle Miller, Michael Mcchristian, Tony Morin, Jaelise Waga, Casey Austin, Brittney Grotz (Née Trimmer), Bryan Walrath.

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