- Restructure and manage the Learning and Development department.- In Charged of the Human Resources Department from January 2021 up to date.- Support the FBSM in Workforce Optimization Tool (WOT) through required Exception Reports.

- Rebuild the training program of InterContinental Al Khobar, lead the Departmental Trainers, create the three months development plan, and handle the development of IGRAD and Leading Others participants.- Support the R&B Regional Champion thru training especially OSL Workshop.- Lead the execution of Quality 360 in Crowne Plaza Al Khobar and support the InterContinental Al Khobar thru cascading the new metric.- Cascade the Global Etiquette for InterContinental Al Khobar and assist the Front Office department for InterContinental Mystery Shop Program. - Lead the Performance Management for Crowne Plaza Al Khobar.- Support the InterContinental Al Khobar, InterContinental Al Ahsa, and Crowne Plaza Al Khobar thru MyRecruit.

- Lead the Performance Management including the implementation of the new program of My Goals, Regular Check Ins, End of the Year Review and Calibration.- Lead the Standard Audit last 2018 from preparation, Waiver application, completing the checklist and documentation and MAP completion.- Assist the Director of Engineering in Standard Audit from 2015 – 2017 in preparation for the required documentation and training.- Assist the Assistant Security Manager to implement and complete the Threat and Vulnerability Assessment (TVA) requirements.- Support the HR Manager and other HOD to handle the IHG Initiatives such as IHG Academy, Celebrate Service Week, IHG Foundation, Green Engage Week, and Heartbeat.- Support the HR Manager by handling the HR Metrics Report, HR Analytics, HR Dashboard, and Owners Business Report.- Develop an effective training program that meets our hotel’s objective and HR Priorities.- Lead the Colleague Heartbeat and Great Place to Work for Crowne Plaza Al Khobar.- Cascade the new IHG True Hospitality, IHG Ignition (2X), Departmental Trainers Workshop.- Program Manager for Leading Others and Brand Champion of Crowne Plaza Al Khobar.- Perform the Weekend Duty Manager and Night Duty Manager.

- Assist the HR Manager in Performance Management thru monitoring of the Personal Development Plan, Annual Year End Review and Calibration Meeting.- Lead the Crowne Plaza Al Khobar for the implementation of the new Brand Orientation (One Step Ahead), Meeting Satisfaction Tracking Systenm (MSTS), Winning @ Heartbeat.- Handle the training for Brand Service Behaviors, ALDP (Accelerated Leadership Development Program), I Series (IQ, I Opener and I Arrive), related training for Risk Management and Security, IHG Leaders Academy, Presentation Skills and On Boarding Program for the new hires.- Perform the Weekend Duty Manager.- Assist the HR Manager in implementing the Social Activities for the staff including the IHG Celebrate Service Week and IHG Race around the World.- Develop an effective training program that meets our hotel’s objective and HR Priorities.

• Prepare the Six Months Development Plan and Monthly Training Calendar.• Conduct the Leadership Training such as ALDP 1 (Leadership Fundamentals), ALDP 2 (Win Support for your Ideas), and ALDP 3 (Coach for Peak Performance).• Conduct the Craft Training Certificate, Managing Training and Development and Group Training Certificate.• Prepared for the Annual Training Report for the Owning Company.• Performed administrative duties for Organizational and Development Manager and General Manager (replacement for Executive Secretary who’s on vacation).• Communicate and organize a meeting for ES Action Planning.• Assist the Organizational and Development Manager for upcoming IHG Programs such as GO 4 GOLD, The WHEEL and Heart of the House.• Prepare the set up COO Conference Call and Managerial Training.

• Conduct the On Boarding Program for all new hire staff.• Conduct all Off Job Trainings available for the Job Band 10 – 7.• Assist all hotels’ event such as Annual Party, Monthly Get Together, Celebrate Service, etc.• Perform administrative duties for Training Department.